Application Support Analyst (2nd/3rd support level)

AFS Visicom Slovakia a. s.

Place of work
Röntgenova 26, Petržalka
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

AFS Technologies (AFS) is a global provider of software solutions and services (http://www.afsi.com/).

From our Bratislava office we manage the whole life cycle of one of the key global AFS solutions – Retail Execution. Starting from ideas of improvement to requests & proposals and ending up with development and testing, our dynamic team of over 60 talented young professionals makes things happen. How would you feel, knowing that every day, tens of thousands people use something you helped to create?

We're looking for a new team member to our support team in Bratislava able to analyze more complex support cases (Tier 2/Tier 3) reported by our customers and also to provide consulting and solutions for IT issues and problems occurring in customers environment. Support is provided in English language to our 1st/2nd line contacts in various countries (at customer). Our team providing support for our Retail Execution product consists of 18 people in Bratislava (including 2TL, 1SD and 15 supporter analysts), 5 people in Mexico and 2 in Australia.

Responsibilities:
• Handling tickets reported by customer admins (investigate, diagnose and resolve).
• Provide timely and high quality updates to issues/tickets to give visibility of the work to the customer, colleagues, management, etc.
• Provide analysis summary and clear justifications to customers.
• Read & understand program code to resolve the issue/ticket.
• Communicate with customers (mainly via ticket tool & email, but also chat & calls).
• Understand & follow the Service Level Agreement for each customer.
• To be able to recognize and prioritize the most critical issues.
• Cooperate with Team leader (and team) on the critical issues handling.
• Responsibility for release deployments to customers.
• Collaboration with other teams (consultants, developers, designers, etc.).
• Participate in various interesting projects across the globe.

Requirements:
• Analytical thinking
• Good communication skills
• Fluent English (spoken and written)
• Familiarity with Databases and SQL language
• Ability to multi-task, prioritize, and manage time effectively
• Adaptability into different situations & circumstances
• Ability to work responsibly with precision
• Strong sense for customer oriented approach

Other valuable skills:
• ITIL best practises
• Customer support experience
• SQL Server administration
• T-SQL
• Batch scripts / Powershell scripts / other scripts

Basic wage component (gross) and other rewards

starting at 1300 € per month (based on professional experience, skills and knowledge)

Employee perks, benefits

• Food coupons fully repaid (4€)
• Annual bonus
• Teambulding events
• Education (trainings, courses)
• Multisport card
• Jubilee gift (wedding, child birth)
• Employee appreciation for long-term cooperation

Information about the selection process

We only reply to candidates chosen for the interview.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2) and Slovak - Elementary (A2)

Other knowledge

Business correspondence - advanced
Microsoft Excel - advanced
SQL - basic
Microsoft SQL Server - basic

The position is suitable for a fresh graduate

Yes

Advertiser

Brief description of the company

Do you enjoy working with top companies to identify their critical business issues and improve their business? Are you passionate about designing creative solutions to solve clients business challenges? Do you enjoy sharing your expertise and practical insight to enable action? If so, then we have opportunities that you will be interested in.

AFS Technologies (AFS) is a global provider of software solutions and services, purpose-built for consumer goods companies. With 30 years of experience and offices throughout the whole world starting with Bratislava and ending up with places like Phoenix, Sydney, Shanghai, Milton Keynes, we are the biggest independent software vendor (ISV) focused entirely on the consumer goods and FMCG industries.

We serve more than 1,300 customers of all sizes, in more than 50 countries, with innovative and configurable solutions that are proven to optimize their potential with automated processes, improved productivity and rapid time to value.

From our Bratislava office we manage the whole life cycle of one of the key global AFS solutions – Retail Execution. Starting from ideas of improvement to requests & proposals and ending up with development and testing, our dynamic team of over 60 talented young professionals makes things happen. How would you feel, knowing that every day, tens of thousands people use something you helped to create?

We offer a challenging and fast paced, yet very rewarding place to be. Join us today and be part of the team who creates complex solutions for some of the biggest companies in the World!


www.afsi.com

Number of employees

50-99 employees

Company address

AFS Visicom Slovakia a. s.
Röntgenova 26
851 01 Bratislava
http://www.afsi.com

Contact

Contact person: Mário Olexičák
E-mail: send CV
ID: 3785160   Dátum zverejnenia: 11.10.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   starting at 1300 € per month (based on professional experience, skills and knowledge)