1 800 - 2 000 EUR

Experienced IT Technical Support Analyst

AFS Visicom Slovakia a. s.

Place of work
Röntgenova 26, Petržalka
Contract type
full-time
Start date
01.06.2019
Total wage (gross)
1 800 - 2 000 EUR

Information about the position

Job description, responsibilities and duties

AFS Technologies (AFS) is a global provider of software solutions and services (http://www.afsi.com/).

From our Bratislava office we manage the whole life cycle of one of the key global AFS solutions – Retail Execution. Starting from ideas of improvement to requests & proposals and ending up with development and testing, our dynamic team of over 60 talented young professionals makes things happen. How would you feel, knowing that every day, tens of thousands people use something you helped to create?

We're looking for a new team member to our support team in Bratislava able to analyze more complex support cases (Tier 2/Tier 3) reported by our customers and also to provide consulting and solutions for IT issues and problems occurring in customers environment. Support is provided in English language to our 1st/2nd line contacts in various countries (at customer). Our team providing support for our Retail Execution product consists of 19 people in Bratislava (including 2TL, 1SD and 15 supporter analysts), 5 people in Mexico and 2 in Australia.

Responsibilities
• Investigates, diagnoses and resolves Tickets that cannot be fixed at previous level.
• Understands the service level and execution according to the time-lines.
• Uses collaboration of 3rd party resources (consultants and development team etc.) for efficient Ticket resolution, particularly on critical incidents.
• Checks Tickets on receipt to ensure correct assignment and that sufficient information has been provided to allow work to start.
• Provides timely and accurate updates to Tickets to give visibility of their work to the end-users, management, SDs and other RGs.
• Provides clear justifications and a summary of analysis prior to reassignments.
• Ensures that all resolutions are clearly documented and classification is correct.
• Performs sufficient testing to ensure that the recovery action is complete and that the service has been fully restored to the end-user.
• Identifies valid candidates for Problem Management, ticket session, customer feedback.
• Provides information to Team leader on the issues he faces while resolving the tickets.
• You will use email (75 %) chat (20 %) and phone (5 %)

Requirements
• Familiarity with Databases and SQL language
• Customer orientation and ability to adapt/respond to different types of characters
• Good communication skills
• Fluent English (spoken and written)
• Ability to multi-task, prioritize, and manage time effectively
• Customer support experience is an advantage
• Knowledge of scripting languages (Powershell, batch) is advantage

Basic wage component (gross) and other rewards

starting at 1800 € per month

Employee perks, benefits

• Food coupons fully repaid (4€)
• Annual bonus
• Teambulding events
• Education (trainings, courses)
• Sport events
• Jubilee gift (wedding, child birth)
• Employee appreciation for long-term cooperation

Information about the selection process

We only reply to candidates chosen for the interview.

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Educational Specialization

IT

Language skills

English - Upper intermediate (B2)

Other knowledge

Microsoft Excel - advanced
SQL - advanced
Microsoft SQL Server - basic

Number of years of experience

2

Advertiser

Brief description of the company

Do you enjoy working with top companies to identify their critical business issues and improve their business? Are you passionate about designing creative solutions to solve clients business challenges? Do you enjoy sharing your expertise and practical insight to enable action? If so, then we have opportunities that you will be interested in.

AFS Technologies (AFS) is a global provider of software solutions and services, purpose-built for consumer goods companies. With 30 years of experience and offices throughout the whole world starting with Bratislava and ending up with places like Phoenix, Sydney, Shanghai, Milton Keynes, we are the biggest independent software vendor (ISV) focused entirely on the consumer goods and FMCG industries.

We serve more than 1,300 customers of all sizes, in more than 50 countries, with innovative and configurable solutions that are proven to optimize their potential with automated processes, improved productivity and rapid time to value.

From our Bratislava office we manage the whole life cycle of one of the key global AFS solutions – Retail Execution. Starting from ideas of improvement to requests & proposals and ending up with development and testing, our dynamic team of over 60 talented young professionals makes things happen. How would you feel, knowing that every day, tens of thousands people use something you helped to create?

We offer a challenging and fast paced, yet very rewarding place to be. Join us today and be part of the team who creates complex solutions for some of the biggest companies in the World!


www.afsi.com

Number of employees

50-99 employees

Company address

AFS Visicom Slovakia a. s.
Röntgenova 26
851 01 Bratislava
http://www.afsi.com

Contact

Contact person: Jaroslav Marek
E-mail: send CV
ID: 3660282   Dátum zverejnenia: 20.5.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   starting at 1800 € per month