1 500 - 2 500 EUR

Application Support Analyst

AFS Visicom Slovakia a. s.

Place of work
Contract type
Start date
Total wage (gross)
1 500 - 2 500 EUR

Information about the position

Job description, responsibilities and duties

This position requires strong communication skills both written and verbal and overall organizational skills. This includes investigation, critical thinking, training, and internal interaction across departmental lines. This individual will be responsible for being the first point of contact in support for the ERP customers including recommendations to our customers about ERP operations and accounting functions. This position requires some early mornings, nights and weekend work. Minimal travel will be required (less than 10% each year).

Key Responsibilities
• Serve as functional application expert in support for AFS ERP in a fast paced environment
• Requires critical thinking, troubleshooting, validation testing, write-ups, and professional communication both internally and externally
• Review all new support tickets, replicate the issue and ensure the expected results are documented before assigning to a developer
• Manages tasks that may go between departments or cross-functional teams for each individual client task
• Be a liaison between AFS development staff and the customer
• Manage multiple tasks concurrently

Basic wage component (gross) and other rewards

Od 1500 EUR

Employee perks, benefits

• Food coupons fully repaid (4€)
• Annual bonus
• Teambulding events
• Education (trainings, courses)
• Sport events & multisport card
• Jubilee gift (wedding, child birth)
• Employee appreciation for long-term cooperation

Information about the selection process

We only reply to candidates chosen for the interview.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Personality requirements and skills

• Previous ERP Support or ERP Implementation experience
• Motivated with a high level of initiative
• ERP accounting experience
• Basic knowledge of SQL Server Management Studio, able to write simply queries and backup/restore databases
• Team player with a customer service focused attitude
• Must be able to define and document effective/efficient processes and possess strong project management tools
• Undergraduate degree or equivalent work experience required


Brief description of the company

Do you enjoy working with top companies to identify their critical business issues and improve their business? Are you passionate about designing creative solutions to solve clients business challenges? Do you enjoy sharing your expertise and practical insight to enable action? If so, then we have opportunities that you will be interested in.

AFS Technologies (AFS) is a global provider of software solutions and services, purpose-built for consumer goods companies. With 30 years of experience and offices throughout the whole world starting with Bratislava and ending up with places like Phoenix, Sydney, Shanghai, Milton Keynes, we are the biggest independent software vendor (ISV) focused entirely on the consumer goods and FMCG industries.

We serve more than 1,300 customers of all sizes, in more than 50 countries, with innovative and configurable solutions that are proven to optimize their potential with automated processes, improved productivity and rapid time to value.

From our Bratislava office we manage the whole life cycle of one of the key global AFS solutions – Retail Execution. Starting from ideas of improvement to requests & proposals and ending up with development and testing, our dynamic team of over 60 talented young professionals makes things happen. How would you feel, knowing that every day, tens of thousands people use something you helped to create?

We offer a challenging and fast paced, yet very rewarding place to be. Join us today and be part of the team who creates complex solutions for some of the biggest companies in the World!


Number of employees

50-99 employees

Company address

AFS Slovakia a.s.
Röntgenova 26
851 01 Bratislava


Contact person: Tomáš Kuzár
Tel.: +421 903 733 057
E-mail: send CV
ID: 3607259   Dátum zverejnenia: 17.5.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   Od 1500 EUR