First level Support Specialist (Ref. No.: REC-105)

Affinity Analytics, s.r.o.

Place of work
Štúrova 27, Staré Mesto
Contract type
Start date
Basic wage component (gross) and other rewards
900 EUR

Information about the position

Job description, responsibilities and duties

We are looking for candidate who will work in our customer care team on first level support position. Candidate should handle email requests, Olark chat requests, In-coming phone calls, Google Captcha logins, verify insurance passwords etc. We also looking for someone who is okay with night shift becuse this position is suited for the US time. We prefer candidate with great english communication skills and candidate who can handle stress.
Working Time: from 14:00 - 22:00

Employee perks, benefits

Fitness benefit bonus
Fitbit Charge 2 electronic bracelet
Food vouchers fully paid by employer
Reimbursement of language courses
Refreshment at the workplace
2 annual team building trips—past trips included skiing in Poland, waterskiing, winter activities in the Tatras.
Team dinners every month.
Quarterly bonuses after 6 months

Information about the selection process

In case you are interested in this position, please fill in the following test (link bellow ). When you complete the test, you are automatically added to our applicant database. There is no need to apply via Profesia again.

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Advanced (C1)

Personality requirements and skills

resistance to stress
ability to work at night


Brief description of the company

AffinityAnalytics is a high-tech software company, founded in 2012, with the goal to “help attract, retain and recover” patients for healthcare providers in the United States. . Our customers are optometrists and opticians in the United States, including several of the top 10 largest optical chains in the US, who use our software for a comprehensive suite of messaging solutions. AffinityAnalytics currently supports over 1,500 optometrists, but there are an additional 20,000 optometrists we want to reach in the United States.

We do not aim to be a large company, but we do aim to be a GREAT company in creating exceptional opportunities in Slovakia and the United States.AffinityAnalytics is company headquartered in the United States with a development center in Kosice, Slovakia. Our customers are optometrists and opticians in the United States, including several of the top 10 largest optical chains in the US, who use our software for a comprehensive suite of messaging solutions.

At our team every person is an individual who counts and contributes--everyone knows the CEO on a first name basis and we challenge each other every day to be better than the day before.

We have built a unique platform that leverages many of the latest Amazon Web Services technologies to address some of the most challenging marketing and security needs in the United States. We use some of the newest Amazon technologies—Aurora, EBS, EC2, SES and many more. We also work on multi-channel messaging with SMS, IVR using the Twilio platform. Our Kosice team members regularly attend and participate at world-class conferences and events in Chicago, Las Vegas, New York, San Diego, San Francisco, Washington, DC, and many others. If you want to transform your career and get an opportunity be part of an American company and American culture, then come visit us.

Our joint-headquarters are in Durham, North Carolina in the United States and Kosice, Slovakia. Over the past 5 years we have become the leading provider of medical billing, marketing, and messaging to vision healthcare providers in the United States. Our company has maintained a 100% annual growth rate in terms of employee count and business expansion every year since inception. While we have grown significantly, we have a tremendous opportunity ahead of us. To learn more about AffinityAnalytics visit us on facebook at

Number of employees

25-49 employees

Company address

Affinity Analytics, s.r.o.
Štúrova 27
040 01 Košice
ID: 3307011   Dátum zverejnenia: 10.8.2018   Základná zložka mzdy (brutto) a ďalšie odmeny:   900 EUR