Support Teamleader (Ref. No.: REC-104)

Affinity Analytics, s.r.o.

Place of work
Business Centre Košice, Štúrova 27, 040 01 Staré Mesto
Contract type
Start date
Basic wage component (gross) and other rewards
1650 - 2500 EUR

Information about the position

Job description, responsibilities and duties

We are looking for candidate who will work as Support teamleader in our support team. Candidate should advise and guide account managers on phone calls with customers, that is why we prefer person who has excellent english communication skills, escalate and assign technical task to technical team members. Make sure that account reports are done on time ( by the 15th of the following month ) , train, mentor Level 1 support and Account Managers,
participate in leadership team meetings, discussions and decisions, must be able to participate in calls with clients to support Level 1 Support calls and Account Managers’ strategy calls.
The support teamleader will likely need to work from 09:00 to 17:30 on a regular basis.

Employee perks, benefits

Fitness benefit bonus
Fitbit Charge 2 electronic bracelet
Food vouchers fully paid by employer
Reimbursement of language courses
Refreshment at the workplace
2 annual team building trips—past trips included skiing in Poland, waterskiing, winter activities in the Tatras.
Team dinners every month.
Potential opportunity to travel to the United States for 1-2 weeks for client visits.
Quarterly bonuses (up to 1500 Euros)

Information about the selection process

The technical and database skills and are a big advantage

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Educational Specialization

customer care , support field

Language skills

English - Advanced (C1)

Other knowledge

Microsoft Word - basic
Microsoft Excel - advanced
Microsoft Outlook - basic
Microsoft PowerPoint - basic

Personality requirements and skills

Hard work
Ability to solving problems
resistance to stress


Brief description of the company

AffinityAnalytics is a high-tech software company, founded in 2012, with the goal to “help attract, retain and recover” patients for healthcare providers in the United States. . Our customers are optometrists and opticians in the United States, including several of the top 10 largest optical chains in the US, who use our software for a comprehensive suite of messaging solutions. AffinityAnalytics currently supports over 1,500 optometrists, but there are an additional 20,000 optometrists we want to reach in the United States.

We do not aim to be a large company, but we do aim to be a GREAT company in creating exceptional opportunities in Slovakia and the United States.AffinityAnalytics is company headquartered in the United States with a development center in Kosice, Slovakia. Our customers are optometrists and opticians in the United States, including several of the top 10 largest optical chains in the US, who use our software for a comprehensive suite of messaging solutions.

At our team every person is an individual who counts and contributes--everyone knows the CEO on a first name basis and we challenge each other every day to be better than the day before.

We have built a unique platform that leverages many of the latest Amazon Web Services technologies to address some of the most challenging marketing and security needs in the United States. We use some of the newest Amazon technologies—Aurora, EBS, EC2, SES and many more. We also work on multi-channel messaging with SMS, IVR using the Twilio platform. Our Kosice team members regularly attend and participate at world-class conferences and events in Chicago, Las Vegas, New York, San Diego, San Francisco, Washington, DC, and many others. If you want to transform your career and get an opportunity be part of an American company and American culture, then come visit us.

Our joint-headquarters are in Durham, North Carolina in the United States and Kosice, Slovakia. Over the past 5 years we have become the leading provider of medical billing, marketing, and messaging to vision healthcare providers in the United States. Our company has maintained a 100% annual growth rate in terms of employee count and business expansion every year since inception. While we have grown significantly, we have a tremendous opportunity ahead of us. To learn more about AffinityAnalytics visit us on facebook at

Number of employees

25-49 employees

Company address

Affinity Analytics, s.r.o.
Štúrova 27
040 01 Košice
ID: 3307008   Dátum zverejnenia: 10.7.2018   Základná zložka mzdy (brutto) a ďalšie odmeny:   1650 - 2500 EUR