Customer Service Agent - angličtina a francouština

Customer Service Agent (Based at Trnava, Slovakia)

The role

An opportunity has now arisen for the above vacancy Carbohydrate Solutions (A Corn Division of ADM) at Supply Chain Department in Trnava, Slovakia.

Responsibilities

Reporting to the Supply Chain Manager, the main duties of this role will include:

• Ensuring customer’s purchase orders are in line with the provisions of the sales contract and are delivered on time, in full and in quality.
• Updating the customers about their orders status.
• Delivering appropriate answer to customer complaints and questionnaires.
• Maximizing service level toward customer satisfaction.
• Keeping the customers’ master data updated
• Taking an active part to the achievement of the sales targets
• Delivering Export / Import documents for the shipments.
• Approving ad-hoc suppliers’ activities and invoices
• Maintaining good and diplomatic relations with authorities like Ministry of Foreign Affairs; Customs Office; Veterinary Office; Chamber of Commerce.

The candidate

The successful candidate will possess the following:

• High School Diploma or above
• 3 years of experience in customer service area in an international environment.
• Languages: Required : English & French, knowledge of German is an advantage
• Strong communication skills.
• Ability to work collaboratively with colleagues across the many disciplines in the organization.
• Ability to work in a SMART fashion to deliver quick and effective decision making.
• A good working knowledge of operating systems such as SAP, Microsoft Word, Excel, PowerPoint.