Infrastructure & Operations Engineer - SCCM

Infrastructure & Operations Engineer - SCCM

What can you expect?

Adient (NYSE: ADNT) is a global leader in automotive seating. With 70,000+ employees in 29 countries, Adient operates more than 200 manufacturing/assembly plants worldwide. We produce and deliver automotive seating for all major OEMs. From complete seating systems to individual foam, trim and metal components, our expertise spans every step of the automotive seat-making process. Our integrated, in-house skills allow us to take our products from research and design to engineering and manufacturing — and into millions of vehicles every year. For more information, visit www.adient.com.

At Adient, we are proud to offer hybrid working to our employees, which involves being able to work remotely for up to 5 days per week based on the agreement within specific department.

What will your responsibilities be?

• Own, troubleshoot and resolve customer technical issues, using collaboration, troubleshooting best practices within and across teams.
• Responsible for day-to-day management and maintenance of an enterprise-wide Microsoft Endpoint Configuration Manager (MECM) / SCCM system.
• Build and maintain deployments and collections using MECM / SCCM.
• Packages and maintains applications for distribution to desktops and servers as required and supports associated application catalogues.
• Collection and query creation and management
• Manage and deploy Microsoft and 3rd party application patches as well as driver updates to client machines and servers throughout the enterprise.
• Creates and manages operating system images for different makes / models of hardware using Microsoft Endpoint Configuration Manager (MECM) / SCCM, for both deployment and upgrades.
• Plan and coordinate deployments to all endpoints enterprise-wide.
• Perform upgrades to the SCCM / MECM infrastructure.
• 2nd and 3rd Level Support for Applications and SCCM Infrastructure
• Troubleshoot image deployment issues and failures.
• Troubleshoot patch deployment, compliance, and application deployment issues.
• Custom report creation.
• Liaise effectively with 3rd party suppliers and support providers to ensure issues and solutions are provided within expected service levels.
• Provide training and act as a point of escalation for the Service Desk and supporting team members.
• Recommend areas where existing policies and procedures require change or where new ones need to be developed.
• Create supporting documentation for various audiences.
• Act as the primary remote technical contact, providing customer visibility, advanced technical support and problem resolution for corporate customers, including issues raised to the highest levels of support.
• Provide assistance, knowledge sharing, technical coaching and mentoring within team.
• Lead or participate in building communities with peer delivery roles; may be workload or specialty specific.
• This position is designed to work as directed by the manager of EUDM. EUDM InfraOps Engineer is expected to maintain or exceed service metrics set by the EUDM leadership.

Which qualifications are we looking for in potential employees?

Required
• Minimum 5 years of experience in design, installation, and maintenance of Microsoft Systems Center Configuration Manager (SCCM) / Microsoft Endpoint Configuration Manager (MECM) in an enterprise environment
• Strong Knowledge about Microsoft Monthly Patching via SCCM ADR
• Minimum 5 years of experience providing IT administration and/or engineering services managing Windows Desktops and Servers (Windows 10/11 & Server 2012 R2 - Server 2022)
• Proven experience within a distributed environment of at least 5000 workstations and/or servers
• Expertise in SCCM (capturing images (.WIM), creating packages, advertisements, task sequences, operating system deployment (OSD) and queries).
• Ability to troubleshoot application installations and related end user issues.
• Excellent process-oriented skills with regards to configuration management and troubleshooting within a complex enterprise environment
• Experience managing small projects and leading initiatives with minimal direction throughout the project lifecycle.
• A passion for providing world class customer service.
• Awareness of corporate environments and their business requirements
• Works well in a team environment, also comfortable being an individual contributor.
• Fluency - Spoken and written English (including technical writing)
• Strong collaboration and communication skills with cross-team problem solving abilities.
• Good understanding of ITIL/IT Service Management

Strongly Preferred

• Experience with Cloud based technologies such as Microsoft Autopilot, Cloud Management Gateway, and MECM Co-Management
• Experience with Intune/Autopilot end point device configuration and app deployment.
• Experience with scripting in PowerShell.
• Experience with PatchMyPC
• Experience with ServiceNow
• Experience Active Directory, particularly with implementing and troubleshooting of Group Policy Objects (GPOs)
• Meaningful experience with Microsoft enterprise software product offerings
• Familiarity with O365 technologies and deployment methods
• Working knowledge of networking technologies

Desirable
• Strong knowledge of other Microsoft and associated technologies
• Experience supporting commercial 365 and Azure environments.
• VDI / WVD Management and Administration
• Basic SQL Server Administration concepts
• Active certifications (SCCM, MCSE, Microsoft 365, Azure, Windows Server, ITIL v.4, etc.)

Which benefits do we offer?

• Base monthly salary starting from EUR 2500 gross. Our salary is fair and competitive and can be higher than the starting minimum in the advert
• 13th salary
• Language and proficiency courses
• Meal vouchers (fully paid by employer)
• Flexible working hours, possibility to work remotely including days from abroad
• Extra holiday entitlement
• Inclusive allowance scheme including Health support allowance, Jubilee allowance, Housing allowance
• Referral bonus
• Employee Assistance Program "Felix"
• Volunteer days
• Active life with colleagues, full of various sports activities
• Various CSR Activities
• Modern relax areas, play room
• Coffee and tea at the workplace

Adient is committed to equal employment opportunity, diversity and inclusion in the workplace. As a true global company, our leaders and employees come from various cultures across the world. Our diversity is a source of inspiration enabling us to achieve our goals and build an inclusive company culture.

We are looking forward to receiving your application including your salary expectations and your earliest availability date. If you have additional questions, please do not hesitate to contact Isabell Atienza on +492174651877.