Customer Service Intern

adidas Slovakia, s.r.o.

Place of work
Galvaniho 15, Bratislava
Contract type
part-time, internship, work experience
Start date
ASAP
Basic wage component (gross) and other rewards
4.13/hod

Information about the position

Job description, responsibilities and duties

As a Customer Service Intern, you will

• support the back office specialists responsible for Slovakia and Hungary in their daily tasks
•Deeply understand the processes and customer requirements
•Translate manuals, instructions, letters, newsletters from English to local languages (SK, HU)
•Support the CLICK related tasks
•Issue credit notes (e.g. incorrect pricing, incorrect discounts, faulty product, archived invoices, consumer claims, shipping damages and shortages, etc.) – usage of SAP and IC registration tools
•Issue correction financial documents (including their prior testing) in cooperation with CSM, Sales and Finance
•Inform customers about the timelines of their requests
•Carry out minor administrative tasks (archiving, copying of documents, etc.)
•Monitor common shared inboxes and take care of customer’s incoming requests
•Create customized reports

Employee perks, benefits

• Join the market leader with the attractive product portfolio
• Work in an international environment with the global company
• Enhance your experience in young, international and enthusiastic team
• Use the gathered knowledge and develop your skills
• Other sport and products related benefits presented under request

Requirements for the employee

Candidates with education suit the position

University student
University education (Bachelor's degree)
University education (Master's degree)

Language skills

Slovak - Advanced (C1) and Hungarian - Advanced (C1) and English - Upper intermediate (B2)

Other knowledge

Microsoft Excel - advanced
Microsoft Word - advanced

Personality requirements and skills

•Analytical skills
•problem-solving
•interest in systems and process flow
•high motivation to learn

Advertiser

Brief description of the company

adidas has been shaping the world of sports for more than 80 years, developing innovative and fashionable state-of-the-art sport products. Today, adidas is a global leader in the sporting goods industry, with sport brands built on passion for competition and sporting lifestyle, and offers a broad portfolio of products. To better serve our clients and adapt the global product offer to local needs, adidas established a regional headquarter in Bratislava which manages all sales and marketing activities within Slovakia, the Czech Republic, Hungary, Poland and the Baltic states.

When reaching for gold in business, just like in sports, we ultimately rely on having the best team players and most proficient individuals to jump further and to score higher than our competitors. In order to reach the best performance within our marketing team, we are looking for a new team player to support further development of our business.

Number of employees

5-9 employees

Company address

adidas Slovakia, s.r.o.
Galvaniho 15/A
821 04 Bratislava
https://www.facebook.com/adidasOutletSK/
ID: 3465347   Dátum zverejnenia: 7.8.2018   Základná zložka mzdy (brutto) a ďalšie odmeny:   4.13/hod