Customer Support Specialist

Who are we looking for?

Our client is looking for communicative and customer oriented English speakers who wants to use their language skills on a daily basis.

You will providing service to the users of our client’s services
– an dvanced TV services, high speed internet, and digital home phone.

Main responsibilities:
• Answer customer calls (passive line - helpdesk)
• Identify customer needs to achieve their satisfaction
• Deal with incoming phone queries in a timely manner
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints by providing appropriate solutions
• Document customer concerns and interactions
• Follow communication procedures, guidelines, and policies

Key skills:
• Advanced spoken English B2 level and higher
• Technical experience is nice, but not necessary :)
• Be flexible in shifts (night shifts and weekend shifts)
• Ability to work in a high pace work environment
• Be patient, empathetic and passionately communicative

• Full-time unlimited contract
• Salary range from 30.000 CZK to 42.700 CZK/month
based on experience and your language skills.
• 25 days off
• Meal vouchers 135 CZK/day
• Bonus scheme
• High quality medical care for non - Czech employees
• Working in an international company
• Fully paid comprehensive training and more...

If you think you would be a perfect fit for this position, please do not hesitate and send me your CV in English now!

Telecommunications

Our client is international american telecommunication company who provides TV, phone and internet servises to milion of customers.