Customer Support Specialist with English

Who are we looking for?

Our client is looking for communicative and customer oriented English speakers who wants to use their language skills on a daily basis.

You will providing service to the users of our client’s services
– an dvanced TV services, high speed internet, and digital home phone.

Main responsibilities:
• Answer customer calls ( passive line)
• Identify customer needs to achieve their satisfaction
• Deal with incoming phone queries in a timely manner
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints by providing appropriate solutions
• Document customer concerns and interactions
• Follow communication procedures, guidelines, and policies

Key skills:
• Advanced spoken English B2 level and higher is a must have
• Technical experience is nice, but not necessary
• Be flexible in shifts
• Ability to work in a high pace work environment
• Be patient, empathetic and passionately communicative

Benefits:
• Full-time unlimited contract
• Salary range from 30.000 CZK to 40.000 czk/month
based on experience and your language skills.
• 25 days off
• Meal vouchers 135 CZK/day
• Bonus scheme
• Medical care for non - Czech employees
• Working in an international company
• Fully paid comprehensive training and more
If you think you would be a perfect fit for this position, please do not hesitate and send me your CV in English now!

Looking forward to talking to you soon :)

Telecommunications

An American multinational telecommunications company.
One of the world's largest telecommunications companies who provides phone, internet and TV services to millions of customers all around the U.S.