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Specialist – Cloud Operations
Talent Solutions - ADECCO
Place of work
Bratislava, Slovak Republic
Bratislava, Slovak Republic
Contract type
full-time
full-time
Wage (gross)
2 200 EUR/month
2 200 EUR/month
Information about the position
Job description, responsibilities and duties
Purpose of the position
The primary purpose of this role is:
• Ensure Operational excellence and availability of Cloud Infrastructure Services
• 1st and 2nd level Support of Cloud Platform Services and alignment with vendor Support
• Incident, Change and Problem Management for Cloud Infrastructure Services according to SLAs
• Deployment and RBAC of cloud workloads
• Monitoring and alert management to ensure availability, DR and security of Cloud Infrastructure Services
• Automation and Orchestration of Cloud Infrastructure Services and Workloads
Principal responsibilities
Service Delivery
• Accountable that CIS Services are monitored, alerts forwarded to the responsible teams and finished in timely manner.
• Accountable services are provided automated, orchestrated, and processes tasks and workflows
• Ensure that all cloud resources are tagged, in CDMB with proper values and dependencies
• Accountable to manage relationship with Microsoft Support, coordinate Rapid Response Support team and other vendor support from Marketplace
• Ensure that workloads are designed with proper operations, backup and disaster recovery
• Accountable to deliver cloud services compliant, according to SOX and defined standards
• Timely delivery of Workload deployments according governance framework
• Participate On-Call Rota and work with the Service Owner to develop service coverage across time zones
• Collaborative relationship with other teams and staff, located inside as well as outside the Center
• Help execute the local strategy for delivering a service in alignment with the global IS strategy from the Center.
Processes
• Ensure process adherence and compliance to company procedures & policies
• Ability to think, plan and execute within defined policies and objectives
• Ability to deal with process exceptions effectively – showing flexibility, good judgement, service orientation and risk management
• Identify opportunities for process improvement
• Be well-informed of, updated with and ensure adherence to applicable anti-trust and competition rules of the company
The primary purpose of this role is:
• Ensure Operational excellence and availability of Cloud Infrastructure Services
• 1st and 2nd level Support of Cloud Platform Services and alignment with vendor Support
• Incident, Change and Problem Management for Cloud Infrastructure Services according to SLAs
• Deployment and RBAC of cloud workloads
• Monitoring and alert management to ensure availability, DR and security of Cloud Infrastructure Services
• Automation and Orchestration of Cloud Infrastructure Services and Workloads
Principal responsibilities
Service Delivery
• Accountable that CIS Services are monitored, alerts forwarded to the responsible teams and finished in timely manner.
• Accountable services are provided automated, orchestrated, and processes tasks and workflows
• Ensure that all cloud resources are tagged, in CDMB with proper values and dependencies
• Accountable to manage relationship with Microsoft Support, coordinate Rapid Response Support team and other vendor support from Marketplace
• Ensure that workloads are designed with proper operations, backup and disaster recovery
• Accountable to deliver cloud services compliant, according to SOX and defined standards
• Timely delivery of Workload deployments according governance framework
• Participate On-Call Rota and work with the Service Owner to develop service coverage across time zones
• Collaborative relationship with other teams and staff, located inside as well as outside the Center
• Help execute the local strategy for delivering a service in alignment with the global IS strategy from the Center.
Processes
• Ensure process adherence and compliance to company procedures & policies
• Ability to think, plan and execute within defined policies and objectives
• Ability to deal with process exceptions effectively – showing flexibility, good judgement, service orientation and risk management
• Identify opportunities for process improvement
• Be well-informed of, updated with and ensure adherence to applicable anti-trust and competition rules of the company
Employee perks, benefits
• 100% reimbursement of meal tickets in the amount of 4,80 Euro in the form of a financial contribution
• 13th and 14th salary
• Annual bonus up to 15% of the annual gross salary
• Possibility to work from home 50%
• 600€/year via cafeteria
• Birthday day off
• 3 sick days
• 4 extra days off
• Shared parking
• Bonus for referring candidates
• 13th and 14th salary
• Annual bonus up to 15% of the annual gross salary
• Possibility to work from home 50%
• 600€/year via cafeteria
• Birthday day off
• 3 sick days
• 4 extra days off
• Shared parking
• Bonus for referring candidates
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
Key Interfaces
• Business, Application and Project Managers and Regional IT teams
• Technical Teams within & outside IT
• Surge Partners/ Third Party Vendors
• Process Teams – Service Management, IT Control teams
• Company Process & Compliance Teams
Required critical behaviors
• Takes Ownership of tasks is self-directed and strives for desired results. Role model in behaviors and attitude – Go getter & positive
• Adaptability and flexibility towards change. Willing to work flexible hours or on shifts based on job or project requirement from time-to-time based on discussions and pre-agreement.
• Willingness to be available for On-Call support - variable and based on pre-agreement
• Ability to multi-task across multiple assignments
• Ability to integrate with other IT functions and with peers across locations working across different time zones
• Ability to self-learn new topics and gain conceptual knowledge independently.
• Mobility - Willing to travel on demands of the job, based on discussion and pre-agreement
• Integrity - The role mandates maintaining integrity as a constant
• The holder of this role shall not deliberately and actively procure any Competitively Sensitive Information from the Competitor, Employee or disclose any Competitively Sensitive Information themselves. If the individual receives unsolicited Competitively Sensitive Information, he/ she shall:
(i) respond with a clear statement that company does not wish to receive such Information,
(ii) make a record of the disclosure and its rejection in the meeting minutes,
(iii) not pass on the Competitively Sensitive Information to any other Employee or Executive Board
(iv) inform the responsible CO
Required key skills (functional/technical)
• Scripting and development skills in a fully pipelined DevOps environment on VS-Code Platform
• Very good developer skill in coding languages: Angular, PowerShell, Java Script, .Net, Terraform, Bicep or similar
• Technical know-how & hands-on experience on Public Cloud Services (Azure, AWS)
• Awareness of the IS strategy and how different teams integrate and interact (market standard best practice)
• Knowledge of trends and developments in the information technology area. In depth knowledge of trends and developments within own IT subject area.
• Technical know-how & hands-on experience on Windows and Linux Server Platforms
• Strong technical and non-technical communication skills (English Must) both written and spoken
• Good presentation skills
• Good planning and organizational skills. Handling Conflicts and working across Teams inside company and with external Vendors & partner resources
• Excellent Customer service skills - ability to understand, influence and support customer needs by applying previous knowledge/ experience resulting in mutually agreed plan of action
• Strong understanding of support, maintenance and development framework and processes followed in company
Required qualifications/experience
Qualification
• A degree or equivalent from a reputed institute
• Certification in Microsoft Infrastructure Technologies is highly desirable
• Certification in Linux Infrastructure Technologies is desirable
• Certification in Microsoft Azure Cloud Technologies is highly desirable
• Certification in AWS Cloud Technologies is highly desirable
Experience
• Should have overall 3 - 5 years of relevant IT experience working with reputed companies
• Deep technical expertise in a specific area or broad experience of multiple areas related to the Service being delivered
• Experience in working in both onshore and offshore team in relevant technology area
• Preferred prior experience/ observed potential in managing Team
• Experience of Technical Management of medium to large scale Project
• Business, Application and Project Managers and Regional IT teams
• Technical Teams within & outside IT
• Surge Partners/ Third Party Vendors
• Process Teams – Service Management, IT Control teams
• Company Process & Compliance Teams
Required critical behaviors
• Takes Ownership of tasks is self-directed and strives for desired results. Role model in behaviors and attitude – Go getter & positive
• Adaptability and flexibility towards change. Willing to work flexible hours or on shifts based on job or project requirement from time-to-time based on discussions and pre-agreement.
• Willingness to be available for On-Call support - variable and based on pre-agreement
• Ability to multi-task across multiple assignments
• Ability to integrate with other IT functions and with peers across locations working across different time zones
• Ability to self-learn new topics and gain conceptual knowledge independently.
• Mobility - Willing to travel on demands of the job, based on discussion and pre-agreement
• Integrity - The role mandates maintaining integrity as a constant
• The holder of this role shall not deliberately and actively procure any Competitively Sensitive Information from the Competitor, Employee or disclose any Competitively Sensitive Information themselves. If the individual receives unsolicited Competitively Sensitive Information, he/ she shall:
(i) respond with a clear statement that company does not wish to receive such Information,
(ii) make a record of the disclosure and its rejection in the meeting minutes,
(iii) not pass on the Competitively Sensitive Information to any other Employee or Executive Board
(iv) inform the responsible CO
Required key skills (functional/technical)
• Scripting and development skills in a fully pipelined DevOps environment on VS-Code Platform
• Very good developer skill in coding languages: Angular, PowerShell, Java Script, .Net, Terraform, Bicep or similar
• Technical know-how & hands-on experience on Public Cloud Services (Azure, AWS)
• Awareness of the IS strategy and how different teams integrate and interact (market standard best practice)
• Knowledge of trends and developments in the information technology area. In depth knowledge of trends and developments within own IT subject area.
• Technical know-how & hands-on experience on Windows and Linux Server Platforms
• Strong technical and non-technical communication skills (English Must) both written and spoken
• Good presentation skills
• Good planning and organizational skills. Handling Conflicts and working across Teams inside company and with external Vendors & partner resources
• Excellent Customer service skills - ability to understand, influence and support customer needs by applying previous knowledge/ experience resulting in mutually agreed plan of action
• Strong understanding of support, maintenance and development framework and processes followed in company
Required qualifications/experience
Qualification
• A degree or equivalent from a reputed institute
• Certification in Microsoft Infrastructure Technologies is highly desirable
• Certification in Linux Infrastructure Technologies is desirable
• Certification in Microsoft Azure Cloud Technologies is highly desirable
• Certification in AWS Cloud Technologies is highly desirable
Experience
• Should have overall 3 - 5 years of relevant IT experience working with reputed companies
• Deep technical expertise in a specific area or broad experience of multiple areas related to the Service being delivered
• Experience in working in both onshore and offshore team in relevant technology area
• Preferred prior experience/ observed potential in managing Team
• Experience of Technical Management of medium to large scale Project
Advertiser
Brief description of the company
Talent Solutions has been operating in Slovakia since 2002, and it has built a network of nine branches and onsite offices throughout the country.
Talent Solutions has proven to be a flexible and unbiased company with respect for the specific characteristics and requirements of the Slovak job market, without compromising on the quality of services.
Even after many years on the market, we have not deviated from our mission to anticipate our clients’ needs and adhere to the highest standards that guarantee individual effective solutions.
Talent Solutions has proven to be a flexible and unbiased company with respect for the specific characteristics and requirements of the Slovak job market, without compromising on the quality of services.
Even after many years on the market, we have not deviated from our mission to anticipate our clients’ needs and adhere to the highest standards that guarantee individual effective solutions.
Number of employees
50-99 employees
ID: 4473833
Dátum zverejnenia: 28.11.2022
2022-11-28
lokalita: Bratislava Pozícia: IT/Technical Support Specialist Spoločnosť: Talent Solutions - ADECCO
Pracovná ponuka je prevzatá z inej stránky alebo zdroja.
Základná zložka mzdy (brutto): 2 200 EUR/month