ICT Engineer - LINUX admin

• Independently check, execute, solve tickets (problem ticket, change management ticket, incident) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM), 2nd and 3rd level environment support.
• Smooth and uninterrupted operation of customers’ environment.
• Investigate the root cause of complex incidents and then initiate actions to improve or correct the situation
• Working in secure environment for highly profiled customer

Accountabilities
• Independently check, execute, solve tickets (problem ticket, change management ticket, incident) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM), 2nd and 3rd level environment support.
• Smooth and uninterrupted operation of customers’ environment.
• Propose and perform regular inspections and improvement recommendations.
• Diagnose and resolve complex tickets or escalate complex tickets with direct/potential impact related to IT infrastructure.
• Investigate the root cause of complex incidents and then initiate actions to improve or correct the situation.
• Assess actual performance of IT infrastructure against its predicted performance. Any deviations between the two should be understood and proactively remediated
• Create and maintain technical documentation to support IT service
• Train and participate on education of other employees
• Participation on on-call duties, independent solving and troubleshooting of incidents and errors within defined expertise

Home office
• Cafeteria - individual financial benefit
• Trainings and development opportunities (Coursera, Percipio full access for free)
• Pension savings contribution
• Extra vacation days
• Referral bonus /financial/
• Discounts at various providers in Košice
• Team buildings online
• Work-life Program and Coaching
• Health Weeks
• Sport Activities
• Weekend Events
• Doctors at workplace
• Credit card