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HR Contact Center Senior Administrator with English and Dutch
Talent Solutions - ADECCO
Place of work
Remote work
Remote work
Contract type
full-time
full-time
Start date
ASAP
ASAP
Wage (gross)
1 500 EUR/monthFinal salary depends from experience & seniority of candidate and will be agreed on inteview.
1 500 EUR/monthFinal salary depends from experience & seniority of candidate and will be agreed on inteview.
Information about the position
Job description, responsibilities and duties
· Receive HR queries in English and Dutch via phone, email or other communication channels and log contacts into the shared service case management system.
· Resolve HR queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved.
· Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
· Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved.
· Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle at company.
· Be part of a team that actively seeks employee feedback to improve levels of service.
· Resolve HR queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved.
· Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
· Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved.
· Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle at company.
· Be part of a team that actively seeks employee feedback to improve levels of service.
Employee perks, benefits
· Shift working patterns
· Employee referral program bonus
· Life insurance
· Medical care
· Company´s Discount Code
· Possible internal and/or international growth
· Employee referral program bonus
· Life insurance
· Medical care
· Company´s Discount Code
· Possible internal and/or international growth
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
Dutch - Upper intermediate (B2) and English - Upper intermediate (B2)
Personality requirements and skills
· Fluent in English and Dutch
· Bachelor’s Degree and/or relevant working experience
· Computer literacy (Windows, Microsoft Office, Outlook)
· Bachelor’s Degree and/or relevant working experience
· Computer literacy (Windows, Microsoft Office, Outlook)
Advertiser
Brief description of the company
Talent Solutions has been operating in Slovakia since 2002, and it has built a network of nine branches and onsite offices throughout the country.
Talent Solutions has proven to be a flexible and unbiased company with respect for the specific characteristics and requirements of the Slovak job market, without compromising on the quality of services.
Even after many years on the market, we have not deviated from our mission to anticipate our clients’ needs and adhere to the highest standards that guarantee individual effective solutions.
Talent Solutions has proven to be a flexible and unbiased company with respect for the specific characteristics and requirements of the Slovak job market, without compromising on the quality of services.
Even after many years on the market, we have not deviated from our mission to anticipate our clients’ needs and adhere to the highest standards that guarantee individual effective solutions.
Number of employees
50-99 employees
ID: 4423374
Dátum zverejnenia: 12.9.2022
2022-09-12
lokalita: Remote work Pozícia: Administrative Worker, Official, HR Assistant, HR Coordinator, HR Officer, Recruiter Spoločnosť: Talent Solutions - ADECCO
Pracovná ponuka je prevzatá z inej stránky alebo zdroja.
Základná zložka mzdy (brutto): 1 500 EUR/month