HR Contact Center Senior Administrator with English and Dutch

· Receive HR queries in English and Dutch via phone, email or other communication channels and log contacts into the shared service case management system.
· Resolve HR queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved.
· Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
· Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved.
· Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle at company.
· Be part of a team that actively seeks employee feedback to improve levels of service.

· Shift working patterns
· Employee referral program bonus
· Life insurance
· Medical care
· Company´s Discount Code
· Possible internal and/or international growth