HR Contact Center Associate with German and English (full home office based in Slovakia)

For our successful client, a large, strong, international company, we are looking for an active German and English-speaking candidate for the position of HR Contact Center Associate with German and English. We are looking for a flexible person to become first line support for internal employees in all HR queries.

Home Office based role - can be performed from any location within Slovakia

Responsibilities:

• Shift working patterns 7am - 3.30pm and 11.30am-8pm - 2 shift patterns: Sun-Thu or Tue-Sat
• Receive HR queries in Italian and English via phone, email or other communication channels and log contacts into the shared service case management system.
• Resolve HR queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved.
• Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
• Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved.
• Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle
• Be part of a team that actively seeks employee feedback to improve levels of service.

- Employee referral program bonus
- Life insurance
- Medical care
- Possible internal and/or international growth