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Customer Support Agent (entry level)
Talent Solutions - ADECCO
Place of work
Remote work
Remote work
Contract type
full-time
full-time
Start date
June & July 2022
June & July 2022
Wage (gross)
1 190 EUR/monthThis is the minimum guaranteed salary for the role. The actual salary will be higher (based on your skills, performance and shifts), bonuses can be up to €500/month.
1 190 EUR/monthThis is the minimum guaranteed salary for the role. The actual salary will be higher (based on your skills, performance and shifts), bonuses can be up to €500/month.
Information about the position
Job description, responsibilities and duties
Are you a chatty person enjoying small as well as big talk? Do you love helping others and feel accomplished when you solve a problem? Does your family always ask for your help when their phone/TV/Internet isn´t working? Do you stay up late every night and prefer sleeping in?
Did you answer yes to most of the questions? Become a Customer Care Hero in a Shared Service Center in Košice!
The training will be both virtual (1st month) and on site in Košice (2nd and 3rd month), whereas whether your work designation - Office or HomeOffice - will depend on your availability, performance, self-sufficiency of job execution, pandemic situation and also based on business needs.
What will you do?
- respond promptly in a professional manner to customer queries via phone (inbound)
- build and maintain positive client relationships and experiences
- handle issues related to company products and services
What do we expect?
- fluency in English (B2 level or higher) - ability to speak to native English speakers over the phone
- be flexible to work in the afternoons, nights and weekends
- be flexible to work from home or from the office
- have a basic understanding of communication technology
Did you answer yes to most of the questions? Become a Customer Care Hero in a Shared Service Center in Košice!
The training will be both virtual (1st month) and on site in Košice (2nd and 3rd month), whereas whether your work designation - Office or HomeOffice - will depend on your availability, performance, self-sufficiency of job execution, pandemic situation and also based on business needs.
What will you do?
- respond promptly in a professional manner to customer queries via phone (inbound)
- build and maintain positive client relationships and experiences
- handle issues related to company products and services
What do we expect?
- fluency in English (B2 level or higher) - ability to speak to native English speakers over the phone
- be flexible to work in the afternoons, nights and weekends
- be flexible to work from home or from the office
- have a basic understanding of communication technology
Employee perks, benefits
What benefits can we offer?
- career development
- financial bonuses
- interesting reward system
- free taxi within Košice after 10:00 pm
- discounts on company merchandise
- Cafeteria benefits
- career development
- financial bonuses
- interesting reward system
- free taxi within Košice after 10:00 pm
- discounts on company merchandise
- Cafeteria benefits
Information about the selection process
To apply please send us your CV in English language.
Company on whose behalf the position is being filled
Telecommunications
International client with offices in Košice and Bratislava.
International client with offices in Košice and Bratislava.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2)
The position is suitable for a fresh graduate
Yes
Personality requirements and skills
- fluency in English (B2 level or higher)
- be flexible to work in the afternoons, nights, and weekends
- be flexible to work from home or the office (this role has a possibility of home office, but it is not a remote-first job)
- have a basic understanding of communication technology
- be flexible to work in the afternoons, nights, and weekends
- be flexible to work from home or the office (this role has a possibility of home office, but it is not a remote-first job)
- have a basic understanding of communication technology
Advertiser
Brief description of the company
Talent Solutions has been operating in Slovakia since 2002, and it has built a network of nine branches and onsite offices throughout the country.
Talent Solutions has proven to be a flexible and unbiased company with respect for the specific characteristics and requirements of the Slovak job market, without compromising on the quality of services.
Even after many years on the market, we have not deviated from our mission to anticipate our clients’ needs and adhere to the highest standards that guarantee individual effective solutions.
Talent Solutions has proven to be a flexible and unbiased company with respect for the specific characteristics and requirements of the Slovak job market, without compromising on the quality of services.
Even after many years on the market, we have not deviated from our mission to anticipate our clients’ needs and adhere to the highest standards that guarantee individual effective solutions.
Number of employees
50-99 employees
ID: 4329685
Dátum zverejnenia: 16.5.2022
2022-05-16
lokalita: Remote work Pozícia: Administrative Worker, Official, Call Centre Supervisor, Call Operator, Customer Support Specialist, Helpdesk Operator Spoločnosť: Talent Solutions - ADECCO
Základná zložka mzdy (brutto): 1 190 EUR/month