Vitajte v Adecco Slovensko

Customer Care Representative Specialist

Place of work
Bratislava
Contract type
full-time
Start date
Up to agreement, 20.1. or 1.2. 2020
Wage (gross)
1 150 - 1 420 EUR/month

Information about the position

Job description, responsibilities and duties

Are you willing to help people with your great English?

You can get the training, support, tools and means to be the best in the industry. You can also obtain great experience, personal growth and most importantly opportunity to join the company recognized by Fortune magazine as the one of the World's Most Admired Telecommunications Companies - AT&T.

The working time is from 11.00 am – 4.30 am (first shift starts at 11.00 am and finishes at 7.30 pm – last shift at 8.00 pm and finishes at 4.30 am. There are more shifts between these two according to the business needs).

Your key responsibilities:

• Answer in-bound support related phone calls
• Provide support for all through customer interaction and the use of the industry-leading diagnostic tools
• Maintain customer relationship management
• Handle inquiries from customers related to services, network coverage, features, handsets & devices, accessories, repair & troubleshooting, billing and rate plans service activations and changes

Employee perks, benefits

Attractive package of financial and non-financial benefits, which includes:

• Special occasion contribution (marriage and child birth)
• Universal vouchers
• Compensation for income loss due to sickness
• Meal contribution
• Special working time contribution
• Relocation package
• Cultural activities
• Sports activities
• Company events
• Life insurance
• Referral bonus

Company on whose behalf the position is being filled

Telecommunications

Global international company.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

• Advanced English skills (written and verbal) - B2/C1 level
• A logical mind-set and a passion for problem solving
• Ability to work in multi-cultural global environment
• Strong interpersonal and communication skills
• Good organization and attention to detail skills
• A willingness to work 24/7 - current 8-hours shift schedule from 13.00 to 1.00
• Basic knowledge of communication technology (e.g. media, internet, telephony)
• Customer-facing experience
• Experience of team working
Send CV to the company

Information about the recruitment process

In case you fulfill the above stated requirements, and are interested please send us your CV in English language. Adecco will contact only selected candidates , given the large number of applicants . Thank you for your understanding, we look forward to our future cooperation.

Advertiser

Brief description of the company

The Adecco Group is the world’s leading HR solutions partner. We provide more than 700,000 people with permanent and flexible employment every day. With more than 33,000 employees in 60 countries, we transform the world of work one job at a time. Our colleagues serve more than 100,000 organizations with the talent, HR services and cutting-edge technology they need to succeed in an ever-changing global economy. As a Fortune Global 500 company, we lead by example, creating shared value that meets social needs while driving business innovation. Our culture of inclusivity, fairness and teamwork empowers individuals and organizations, fuels economies, and builds better societies. We make the future work for everyone.

Number of employees

50-99 employees

Company address

ADECCO Slovakia, s. r. o.
Digital Park III, Einsteinova 19
851 01 Bratislava
http://www.adecco.sk

Contact

Contact person: Mária Bublincová
Tel.: +421904884575
E-mail: send CV
ID: 3824221  Dátum zverejnenia: 3.12.2019  Základná zložka mzdy (brutto) a ďalšie odmeny: 1 150 - 1 420 EUR/month