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UBISOFT: Player Support with German language (suitable also for fresh graduates)
Talent Solutions - ADECCO
Place of work
Bratislava
Bratislava
Contract type
full-time
full-time
Start date
03.12.2018
03.12.2018
Wage (gross)
from 1100 €/brutto (depends on experiences)
from 1100 €/brutto (depends on experiences)
Information about the position
Job description, responsibilities and duties
Are you interested in joining a gaming community and see what’s going on behind the scene? Our client, UBISOFT, one of the largest game producers in the world, is looking for talented player support to join the Slovak team. Would you like to be amongst the first ones to learn about upcoming games? Enjoy working in a friendly atmosphere and supportive team? We are looking for you!
Your main responsibilities will be:
• Resolving PC/Console gaming issues by providing solutions to the gamer’s cases via email
• Providing accurate, valid and complete troubleshooting by applying your skills, experience and technical ability
• Communicating with gamers in a professional manner, taking ownership of their cases, and delivering an exceptional experience with every interaction
• Contributing positively towards the achievement of individual and team performance targets, Service Levels, and Customer Satisfaction Surveys
• Learning and gaining knowledge of our client’s products and processes
• Supporting extended teams, new projects and the wider business needs as and when required
• Working hours: from Mon – Fri 10:00 – 19:00 (5 days a week, occasionally weekends)
Your main responsibilities will be:
• Resolving PC/Console gaming issues by providing solutions to the gamer’s cases via email
• Providing accurate, valid and complete troubleshooting by applying your skills, experience and technical ability
• Communicating with gamers in a professional manner, taking ownership of their cases, and delivering an exceptional experience with every interaction
• Contributing positively towards the achievement of individual and team performance targets, Service Levels, and Customer Satisfaction Surveys
• Learning and gaining knowledge of our client’s products and processes
• Supporting extended teams, new projects and the wider business needs as and when required
• Working hours: from Mon – Fri 10:00 – 19:00 (5 days a week, occasionally weekends)
Employee perks, benefits
• Gaming room with newest technology and games
• A modern place to work, with excellent staff facilities
• Voluntary Medical plan, Life insurance
• 100% sick leave reimbursement
• Extra days of paid holidays and paid leave above statutory minimum
• Annual reward, recognition events
• Supportive Team who help each other and various events
• A modern place to work, with excellent staff facilities
• Voluntary Medical plan, Life insurance
• 100% sick leave reimbursement
• Extra days of paid holidays and paid leave above statutory minimum
• Annual reward, recognition events
• Supportive Team who help each other and various events
Company on whose behalf the position is being filled
Information technology, computer programming, web portals
UBISOFT, one of the largest game producers in the world
UBISOFT, one of the largest game producers in the world
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Language skills
German - Advanced (C1) and English - Upper intermediate (B2)
The position is suitable for a fresh graduate
Yes
Personality requirements and skills
• Fluent German (C1) and advanced English (B2)
• Active gamer experience and be familiar with both PC and Console gaming – IDEALLY
• Be proficient in troubleshooting technical issues in Hardware/PC/Console environment
• Good understanding of social media activities, Facebook, Twitter, YouTube, and Gaming Forums/Communities
• Friendly personality, be a team player and customer orientated
• Positive attitude, be self-motivated and proactive
• Active gamer experience and be familiar with both PC and Console gaming – IDEALLY
• Be proficient in troubleshooting technical issues in Hardware/PC/Console environment
• Good understanding of social media activities, Facebook, Twitter, YouTube, and Gaming Forums/Communities
• Friendly personality, be a team player and customer orientated
• Positive attitude, be self-motivated and proactive
Advertiser
Brief description of the company
Talent Solutions has been operating in Slovakia since 2002, and it has built a network of nine branches and onsite offices throughout the country.
Talent Solutions has proven to be a flexible and unbiased company with respect for the specific characteristics and requirements of the Slovak job market, without compromising on the quality of services.
Even after many years on the market, we have not deviated from our mission to anticipate our clients’ needs and adhere to the highest standards that guarantee individual effective solutions.
Talent Solutions has proven to be a flexible and unbiased company with respect for the specific characteristics and requirements of the Slovak job market, without compromising on the quality of services.
Even after many years on the market, we have not deviated from our mission to anticipate our clients’ needs and adhere to the highest standards that guarantee individual effective solutions.
Number of employees
50-99 employees
ID: 3538163
Dátum zverejnenia: 13.11.2018
2018-11-13
lokalita: Bratislava Pozícia: Administrative Worker, Official, Customer Support Specialist, Helpdesk Operator Spoločnosť: Talent Solutions - ADECCO
Základná zložka mzdy (brutto) a ďalšie odmeny: from 1100 €/brutto (depends on experiences)