Vitajte v Adecco Slovensko

IT Service Manager for Taleo

Miesto práce
Praha, Česko
Druh pracovného pomeru
plný úväzok
Základná zložka mzdy (brutto)
From 75.000 kč, salary will be probably higher, depending on your skills and experiences

Informácie o pracovnom mieste

Náplň práce, právomoci a zodpovednosti

Job Purpose:
The IT Service Manager for Taleo is responsible for the application management of Taleo globally across the full life cycle following Service Management Standards (ITIL). The IT Service Manager needs to ensure that the Taleo application satisfies customer requirements, is compliant with all relevant Adecco processes, is managed through its full lifecycle based on customer and operational needs. The role requires strong customer communication skills, advanced knowledge of IT Service Management, strong vendor service management skills, people management experience and project management know-how.

Main Accountabilities/Measured On:
• Develop a sound understanding of the application (technical and functional) and business environment / key stakeholders around the application usage.
• Set up and manage support team within Adecco IT Operating Model to ensure that application meets business requirements and provide good performance, stability, availability and support for the application
• Work closely with business community in order to understand, define and implement application enhancements to better serve business needs following a demand management process with regular prioritization sessions.
• Ensure application is kept in compliant state with latest Adecco requirements, including but not limited to Compliance, IT Security and Data Privacy. Application must be kept in a state of audit readiness, and any compliance gaps remediated
• Manage release cycles to periodically implement new application enhancements.
• Use communication skills effectively to share information with business community, negotiate data delivery schedules and coordinate across other teams as needed.
• Maintain contact with key customer groups / stakeholders to understand customer feedback / pain points and areas of improvements
• Manage efficiently operational aspects related to Financial Tracking, Issue Management, Risk Tracking, Service Reviews following ITIL practises
• Good understanding of technology to facilitate architecture discussions, trouble shooting and management of support teams.
• Support key projects to ensure that future application (either upgrades or replacements) are fit for purpose from a support and operational perspective
• Liaison with technology / product vendors related to the application. Understand their roadmaps and impact on application.
• Understanding of the external technical landscape in context to application.
• Single point of contact for all areas related to the application.


Measures of Success:
• Standards clearly defined, communicated and governed
• Functional architecture meets business & IT requirements for growth, performance, flexibility and scalability
• Application managed in line with Adecco IT Operating Model requirements
• Deliver on agreed KPI’s, including budget management
• Collaboration with other IT teams and Business
• Implement continuous improvement & efficiency initiatives with positive and measurable budget or service or compliance impact
• Achieved targets in value contribution and customer satisfaction in line with agreed time, quality and budget
• Timely and accurate maintenance of application related data in standard Adecco IT tools
• Enhancements delivered in time, in scope, on budget, on quality and with high user satisfaction
• Advises and “safeguards” standardized processes across Adecco regions

Management Responsibilities & Decision Power
• Number of indirect reports: 1-3 (vendor management)
• Budget responsibility for Taleo Services/Application Management
• Geographic reach: Global
• Proven capability to influence indirect reporting lines in a matrix set-up

Informácie o výberovom konaní

The role is for our new IT Hub located in Prague.

Spoločnosť, pre ktorú je pozícia obsadzovaná

Sprostredkovanie práce a personálne poradenstvo

We are looking directly for Adecco.

Požiadavky na zamestnanca

Pozícii vyhovujú uchádzači so vzdelaním

nadstavbové/vyššie odborné vzdelanie
vysokoškolské I. stupňa
vysokoškolské II. stupňa
vysokoškolské III. stupňa

Jazykové znalosti

Anglický jazyk - Pokročilý (C1)

Osobnostné predpoklady a zručnosti

Education & Experience
• Education: Bachelor’s Degree in Computer Science or Engineering.
• Languages: English – fluent spoken and written. Further languages preferred
• Experience: A minimum of 5 years of experience in working in an IT environment.
o Prior experience in managing application support and delivery
o ITIL Certification / experience of working in an ITIL environment is an advantage
o Experience in managing external service providers in different locations and time zones
o Good knowledge of software development methodologies using Agile, Scrum and Waterfall
o PMI / Prince2 (or similar industry standard project management qualification desirable)
o Good communication skills.

Personal Attributes:
• Strong team player
• Structured and disciplined approach in management of workload
• Able to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience and common sense
• Problem analysis and resolution
• Ability to manage activities concurrently and to drive them to completion
• Ability to build pro-active, co-operative working relationships with customers, peers and key stakeholders based on respect and team work
• Ability to act under pressure and to manage efficiently crisis situations
Poslať spoločnosti životopis

Informácie o výberovom procese

V prípade, ak spĺňate vyššie uvedené požiadavky, prosím zašlite nám Váš životopis v slovenskom jazyku. Spoločnosť Adecco bude kontaktovať iba vybraných uchádzačov, vzhľadom na veľký počet záujemcov. Ďakujeme a tešíme sa na prípadnú spoluprácu.

Inzerujúca spoločnosť

Stručná charakteristika spoločnosti

ADECCO je svetovou jednotkou v riešeniach súvisiacich s ľudskými zdrojmi. Od náboru pracovníkov, cez ich presun až po outsourcing je ADECCO partnerom, ktorého si vyberajú odborníci v oblasti ľudských zdrojov na celom svete. ADECCO s viac než 5 100 zastúpeniami vo viac ako 60 krajinách pomáha každý deň nájsť prácu 700 000 ľuďom. Máme potrebné schopnosti a disponujeme globálnymi informáciami tak, aby sme mohli v ľudských zdrojoch vyvíjať stratégie na najvyššej úrovni.
AJILON, dcérska spoločnosť, je zameraná výhradne na dodávanie ľudských zdrojov v oblasti IT segmentu a to v širokej škále dodávaných služieb a IT expertov.

Počet zamestnancov

50-99 zamestnancov

Adresa spoločnosti

ADECCO Slovakia, s. r. o.
Digital Park III, Einsteinova 19
851 01 Bratislava
http://www.adecco.sk

Kontakt

Kontaktná osoba: Matúš Sládeček
Tel.: +421 2 5363 0223
E-mail: poslať životopis
ID: 3404286   Dátum zverejnenia: 3.8.2018   Základná zložka mzdy (brutto) a ďalšie odmeny:   From 75.000 kč, salary will be probably higher, depending on your skills and experiences