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Global Sales Operations Executives - British Airways

Information about the position

Place of work
Job description, responsibilities and duties
HOT HOT HIRING RIGHT NOW!!!! For new Office of BRITISH AIRWAYS located in Bratislava we are looking for Global Sales Operation Executive positions:

If you have:

- Experience from multicultural environment
- Experience with reservation system Galileo or Amadeus
- Experience from travel agency
- Perfect level of English


Job Purpose :
This role sits within Global Sales Operations team and has been created to develop and deliver efficient sales operations infrastructure. The job holder will be essential for successful implementation of our multi-brand corporate and agency products, as well as tactical offers to drive revenue across our managed customers. The job holder will find solutions for our managed customers and will be expected to proactively explore and deliver improvements to our selling processes to drive speed to market and productivity across our global sales.

Principal Accountabilities (top 6)
• Accountable for proactively handling and completing required tasks/requests within agreed SLAs and quality
• Excellent time-management and ability to prioritise effectively, based on account value and urgency of situation
• Work collaboratively with Manager and peers to adopt more efficient and effective ways of working and provide solution orientated guidance on BA and joint business partners’ requests enabling Account Managers to maximise time with accounts to drive revenue opportunities
• Ability to make fact-based decisions that are in line with business goals and focus on finding solutions that deliver the best result
• Timely, clear and comprehensive communication, both verbally and written
• Manage and own requests/enquiries by coordinating with other departments and proactively follow up outstanding issues with Customer Relations, Executive Club, Refunds, Revenue Management etc

Key interfaces
• Global Sales Operations (GSO)
• Global Sales Strategy & Operations
• GSO equivalents in joint business airlines
• Global Sales Account Managers
• Pricing Support/WNS
• Revenue Management
• Call Centres

Experience (On the job)
• Good level of knowledge of British Airways selling and internal processes / not essential
• Decision making skills
• Working with Iberia and other airlines desirable but not essential
• Working with corporate/agency contracts desirable but not essential

Expertise (Specialist knowledge)
• Working knowledge of BA’s systems (Outlook, Excel)
• Basic understanding of technical fare filing
• Corporate/Agency contracting knowledge desirable but not essential

Qualifications (Essential or desirable)
• A valid passport with unrestricted right to travel
Contract type

Requirements for the employee

Required education
Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1)

Other knowledge

Galileo - advanced
Amadeus - advanced
Microsoft Excel - advanced
Microsoft Outlook - advanced
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Information about the recruitment process

In case you fulfill the above stated requirements, and are interested please send us your CV in Slovak and English language. Adecco will contact only selected candidates , given the large number of applicants . Thank you for your understanding, we look forward to our future cooperation.


Brief description of the company
The Adecco Group is the world's leading provider of HR solutions. The services we offer fall into the broad categories of temporary staffing, permanent placement, career transition and talent development, as well as outsourcing and consulting. Adecco is in over 60 countries and territories around the world, we offer more than 650,000 associates with our clients every day. Adecco is present in Slovakia since 2002 and has currently 12 branches in multiple regions.
Main focus of the company's activities
Employment placement and personal consultancy
ADECCO Slovakia, s. r. o.
Digital Park III, Einsteinova 19
851 01 Bratislava

Contact person: Linda Linderová
E-mail: send CV
ID: 3308436   Dátum zverejnenia: 12.2.2018