First Line Support Engineer (Campaign Management System Area)

First Line Support Engineer (Campaign Management System Area)

ADASTRA, s.r.o.

Place of work
Remote work
Contract type
full-time, trade licence
Start date
Wage (gross)
1 500 EUR/monthSalary expectation depends on the seniority level and we are open to speak about it.

Job description, responsibilities and duties

As a Support Engineer, you will be responsible to support business operations through in-depth analysis of production incidents, identifying the root cause, escalating and follow up issues to the third level as well as be part of the problem management process to ensure production environment stability.

Main Responsibilities
• Analyse, investigate, and troubleshoot business processes incidents related to technical and process issues within the campaigning area
• Ensure all the production incidents are resolved within the defined SLA as part of the Business Support
• Setup Application and processes monitoring using monitoring tools to proactively prevent production issues
• Take production incidents ownership and co-ordinate incident resolution
• Divide business requirements between support and development types with consequent solving of support tickets
• Troubleshoot technical issues, assign priority and escalate problems when necessary
• Create and maintain documentation for Business Processes
• Follow up on production deployments to ensure production stability

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

• Ability to learn new technologies and tools and adapt quickly
• Understanding of IT development lifecycle
• English language is a must
• Good Problem-solving skills
• Ability to handle and prioritize parallel tasks and respond to ad hoc requirements
• Must be client and quality-focused
• Must have good presentation and negotiations skills
• Must have good verbal and written communication skills
• Must be able to work independently and under limited supervision
• Must be able to manage several priorities simultaneously and meet deadlines.
• Must be enthusiastic to investigate problem cause in logs, knowledge base, skill inventories, etc.
• Analytical thinking and attention to detail
• Experience in campaigning processes is an advantage
• Knowledge of SQL is highly appreciated, knowledge of JIRA is welcomed
• Experience with programming\development is preferred
• Experience working with tools like JIRA, Confluence, Kibana, Grafana, Drupal, CMS, Kafka, etc is preferred
• Ability to communicate in Polish is an advantage
• Experience with Exponea, HCL Unica is welcomed
• Exposure to API’s and Microservice architecture will be added advantage

Employee perks, benefits

• You will have an immense opportunity and our support to grow professionally, working on leading data analytics projects and technologies in the region
• You will work in an environment which will stand behind you, support you in your growth, and which will value your work through competitive salary and a bonus structure

Place of work: Bratislava / Remote work

Professional growth
• Access to the latest technology and know-how
• Personalized professional development plans
• Young, dynamic and professional team
• Potential to work on international projects
• Unmatched opportunities for professional growth
• Adastra Academy - wide range of leading-edge trainings, certifications, workshops, language courses

Financial recognition
• Performance bonus
• Presale bonus
• Refer-a-Friend – get a bonus in the employee referral program

Sport & Health
• Adastra Skiing – four days in Austria or Italy
• Adastra Health Days – various workshops about health, nature & the environment
• Adastra Teambuilding activities
• Multisport card, which grants access to hundreds of different gyms, studios and swimming pools
• Electric scooters – do you need to move from the office to your project site across Bratislava? Take advantage of our Adastra electric scooters. You can avoid traffic jams and it’s friendly to the environment too.

Family-oriented benefits
• ADASTRA family weekend – a weekend spent in the Slovak mountains hiking and a full-weekend program for children (creative workshops, carnival, etc.)
• Birthday present
• Wedding bonus
• New baby bonus – one day off and a financial bonus

Information about the selection process

We look forward to working with you, and you becoming an Adastran!
In case of interest, do not hesitate to send us your Curriculum Vitae in English or Slovak language. We will contact only candidates who match the profile we are looking for. Thank you for your understanding.
ID: 3729134  Dátum zverejnenia: 14.1.2022  Základná zložka mzdy (brutto): 1 500 EUR/month