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IT Service Desk Agent with German

Place of work
Košice, Slovakia (Job with occasional home office)
Contract type
full-time

WHAT WILL
YOU DO

Respond to client’s IT questions and requests in the professional manner by using gained knowledge as well as detailed documentation.
• Receive, classify and provide initial support to issues or requests on the base of defined procedures;
• Research of required information using available resources and user guides;
• Identify and escalate priority issues;
• Document troubleshooting efforts and customer information;
• Route cases that are not in scope or not resolvable to next levels of support;
• Handle operational queries with a sense of urgency while meeting required quality metrics;
• Develop and maintain knowledge of customer specific business environment.

WHAT WE
EXPECT

• Advanced/Fluent written and spoken German and at least upper Intermediate English
• Computer literacy and experience with Microsoft Office Suite
• Desire to learn and develop
• Customer/Call Contact Center or IT experience would be an advantage
• Ability to work and communicate with international team
• Team player with good communication and problem solving skills
• Self-Motivation, positive attitude and approach

WHAT WE
OFFER

Salary
1 300 EUR/monthAccenture offers a competitive compensation package. As required by the Slovak law we hereby state, that the legal monthly minimum gross base pay ranges from 1 300 € depending on your professional and personal qualifications in the required areas.

Recognition:
• Guaranteed paid overtime or overtime vacation
• Flexible Benefit System - budget to be spent on services of your choice
• Competitive bonus structure
• Refer-a-Friend – get a bonus in the employee referral program
• Loyalty rewards
Flexibility:
• Flexible working arrangements (time & place of work)
Future:
• Wide range of trainings and expert lectures
• Regular performance review and career growth possibilities
• Ongoing career guidance and mentoring (Global Mentoring Program, Lean In)
• Employee share purchase plan
Family & Health:
• 3 extra days off
• Sick leave salary compensation (up to 100%)
• Home-office equipment
• Family oriented benefits (Wedding, Parental and Baby days-off and bonuses)
• Employee assistance services (professional psychological, financial and legal help)
• Multisport card

Interested?

Apply for this job

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ID: 4370364  Dátum zverejnenia: 1.9.2022  Základná zložka mzdy (brutto): 1 300 EUR/month