Order Management Specialist with Czech/Slovak

As Order Management Analyst you'll be responsible for:
• Management of Product & Distribution Complaint
• Returns Processing
• Delivery Management
• Customer Master Management
• Customer Order Intake and Processing
• Order Errors / Exception Management
• Order Validation
• Performing Billing & Invoicing
• Verbal and written communication with Customers

• 1-2 years of business experience in customer service role (Order Management Process preferred)
• Knowledge of OTC – Order Management life cycle, SAP order processing and understanding of SOX Process Control
• Strong interpersonal & communication skills and ability to maintain professional business contact
• Ideally fluent English skills both in the spoken and written form, plus minimum C1 degree of competence in Czech/Slovak
• Preferably a university degree or equivalent, especially with main focus on Administration or Supply Chain Management. Alternatively, an equivalent progressive working experience
• Ability to prioritize, analytical skills, can-do attitude and ability to multi-task
• Understanding of Supply Chain and DSCSA regulation requirements (nice to have)

Salary
1 550 EUR/month

• Support for your career and competences development – learning from colleagues, courses and trainings, allowing you to boost your skills and become #BEFUTUREPROOF
• Using foreign language and new technology solutions daily, cooperating with various Clients
• CSR activities and rich social life – Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming
• Full work comfort – private medical care, life insurance, access to MyBenefit platform