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Service Desk Agent with German

Place of work
Remote work
Contract type


Respond to client’s IT questions and requests in the professional manner by using gained knowledge as well as detailed documentation.
• Receive, classify and provide initial support to issues or requests on the base of defined procedures;
• Research of required information using available resources and user guides;
• Identify and escalate priority issues;
• Document troubleshooting efforts and customer information;
• Route cases that are not in scope or not resolvable to next levels of support;
• Handle operational queries with a sense of urgency while meeting required quality metrics;
• Develop and maintain knowledge of customer specific business environment.


• Fluent written and spoken German and at least upper intermediate English
• Computer literacy and experience with Microsoft Office Suite
• Desire to learn and develop
• Customer/Call Contact Center or IT experience would be an advantage
• Ability to work and communicate with international team
• Team player with good communication and problem solving skills
• Self-Motivation, positive attitude and approach


1 300 EUR/monthAccenture offers a competitive compensation package. As required by the Slovak law we hereby state, that the legal monthly minimum gross base pay ranges from 1 300 € depending on your professional and personal qualifications in the required areas.

• Guaranteed paid overtime or overtime vacation
• Flexible Benefit System - budget to be spent on services of your choice
• Competitive bonus structure
• Refer-a-Friend – get a bonus in the employee referral program
• Loyalty rewards
• Flexible working arrangements (time & place of work)
• Wide range of trainings and expert lectures
• Regular performance review and career growth possibilities
• Ongoing career guidance and mentoring (Global Mentoring Program, Lean In)
• Employee share purchase plan
Family & Health:
• 3 extra days off
• Sick leave salary compensation (up to 100%)
• Home-office equipment
• Family oriented benefits (Wedding, Parental and Baby days-off and bonuses)
• Employee assistance services (professional psychological, financial and legal help)
• Multisport card


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ID: 4243825  Dátum zverejnenia: 30.12.2022  Základná zložka mzdy (brutto): 1 300 EUR/month