Junior IT Support Agent with German [Online/phone recruitment]

If you are speaking in German and English and you would like to build-up your IT skills from scratch we invite you to join our team in Bratislava. Our daily job is focused primary on Incident and Change Management tasks regarding various enterprise software systems, such as SAP, Microsoft, Salesfore.com, Siebel and many more depends on project and our clients.

The safety and well-being of our candidates and employees remain our priority. Please note that the recruitment process for opportunities in Accenture in Slovakia will be conducted online during the current coronavirus outbreak.

• Support the customers by analyzing technical issues including problems in application functionalities and participate in investigation and resolution of problems
• Handle all incoming helpdesk calls from the Client business, being the prime contact for customer enquiries.
• To answer incoming calls in the required time
• Distribution and management of incidents to other support level groups
• Resolution of simple and medium IT incidents
• Providing IT services, user training and support to client´s employees

• Fluent in German and English language
• Broad understanding of MS Office skills (Excel, Word, PowerPoint)
• Understand customer requirements and translate them into a technical reality
• Excellent communication, interpersonal and troubleshooting skills

Salary
1 150 - 1 350 EUR/monthAccenture offers a competitive compensation package. As required by the Slovak law we state, that the legal monthly minimum gross base pay starting from 1150€ to 1350€ depending on your professional and personal qualifications in the required areas.

Recognition:
• Guaranteed Paid overtime or overtime vacation
• German language bonus up to 200€ monthly/gross depending on language proficiency
• Cafeteria – Budget for benefits based on your choice
• Transparent bonus structure
• Refer-a-Friend – get a bonus in the employee referral program
• Loyalty presents
Flexibility:
• Flexible working arrangements (Flex-work, Home Office)
• Option to participate on projects abroad
Future:
• Wide range of leading-edge trainings (including various language course)
• Teambuilding activities
• Regular performance management and evaluation process
• Ongoing career guidance and mentoring
Family & Health:
• Multisport card which grants an access to hundreds of different gyms, studios and swimming pools
• 3 Extra Days off
• Sick leave compensation
• Family oriented benefits (Wedding and New baby bonus, Inhouse day care)