Billing Disputes Specialist – complex customers (Tier 3) [Online/phone recruitment]

At Accenture you will be a member of the F&A teams bringing value to world`s top companies, working in international environment, improving your language skills via daily communication with the clients and colleagues from all over the world, without a need to travel from your home. Our assignments are driven by complex customer billing disputes primarily for US customers. The Billing Disputes Analyst manages the assigned disputes by working with his/her project team, but also performing tasks that are within his/her responsibility remits.

Limited 1-year contract.

The safety and well-being of our candidates and employees remain our priority. Please note that the recruitment process for opportunities in Accenture in Slovakia will be conducted online during the current coronavirus outbreak.

• Performs investigation of issues and drive (coordinate) resolution of complex billing disputes that compose of multiple services/sites
• Performs gathering and validation of critical data, mostly provisioning/ordering information using client billing or partner organization tools and systems
• Maintaining Billing Issue Log, Tracker to document issues, roadblocks, resolution steps with respective owners and the resolution status
• Engages cross function teams across client (mainly Sales, Service Management, Finance and Service Delivery) to manage and complete the scope of work within assigned complex dispute
• Perform Root Cause Analysis of detected billing errors to ensure recurrence of issue is mitigated or removed
• Improves team strategies and innovates Best Practices

• University education or High School education with leaving exam is an advantage, preferably in Business Management, Finance, Accounting or Economics
• Previous experience in global company is advantage
• High level of spoken and written English
• PC literacy (Ability to work with data, transform and display data into reasonable and understandable format)
• Time management skills – ability to shift work effort from one case to another e.g. work on multiple disputes and track work independently and in timely manner
• Ability to communicate on different organizational levels, with different organizational audiences from different parts of the world.
• Able to work under flexible working hours, ready to join calls, late afternoon or evening to accommodate the time zone difference.

Salary
1 350 EUR/mesiacAccenture offers a competitive compensation package. As required by the Slovak law we state, that the legal monthly minimum gross base pay starting from 1 350€ depending on your professional and personal qualifications in the required areas.

• Cafeteria – Cafeteria – Budget for benefits up to your choice
• Multisport card which grants an access to hundreds of different gyms, studios and swimming pools
• Subsidized meal vouchers
• Special package of banking products
• Recommend-a-Friend - get a bonus in the employee referral program
• Wedding and new baby bonus
• Paid overtime or overtime vacation
• Loyalty presents
• Supplementary pension
• Sick leave compensation
• Employee share purchase plan
• Teambuilding activities• Cafeteria – Cafeteria – Budget for benefits up to your choice
• Multisport card which grants an access to hundreds of different gyms, studios and swimming pools
• Subsidized meal vouchers
• Special package of banking products
• Recommend-a-Friend - get a bonus in the employee referral program
• Wedding and new baby bonus
• Paid overtime or overtime vacation
• Loyalty presents
• Supplementary pension
• Sick leave compensation
• Employee share purchase plan
• Teambuilding activities