Junior IT Support Agent with German

Accenture Advanced Technology center is looking for technology enthusiasts ready for a challenging IT career and focus on application development, systems administration work, and software maintenance providing practical programming and technology implementation for business.
You could have the opportunity to help clients develop applications with a cloud-first, digital- first mindset, generate the next wave of innovative technology in our state-of-the-art Accenture Labs, and provide end-to-end service and project delivery across all our Accenture Delivery Center engagements using rapid development principles such as Agile and DevOps to make software faster, flexible and more liquid.

• Support the customers by analyzing technical issues including problems in application functionalities and participate in investigation and resolution of problems
• Handle all incoming helpdesk calls from the Client business, being the prime contact for customer enquiries.
• To answer incoming calls in the required time
• Distribution and management of incidents to other support level groups
• Resolution of simple and medium IT incidents
• Providing IT services, user training and support to end users

• Fluent in German and English language
• Broad understanding of MS Office skills (Excel, Word, PowerPoint)
• Understand customer requirements and translate them into a technical reality
• Excellent communication, interpersonal and troubleshooting skills

Salary
Total monthly compensation starting from 1250€ composed of base pay from 1100€ depending on your professional and personal qualification and bonus from 150€ after successful German certification (B2+) in first month of employment.

Recognition:
• Guaranteed Paid overtime or overtime vacation
• Cafeteria – Budget for benefits based on your choice
• Transparent bonus structure
• Refer-a-Friend – get a bonus in the employee referral program
• Loyalty presents
Flexibility:
• Flexible working arrangements (Flex-work, Home Office)
• Option to participate on projects abroad
Future:
• Wide range of leading-edge trainings (including various language
course)
• Teambuilding activities
• Regular performance management and evaluation process
• Ongoing career guidance and mentoring
Family & Health:
• Multisport card which grants an access to hundreds of different
gyms, studios and swimming pools
• Three self-recovery days without doctor‘s note
• Sick leave compensation
• Family oriented benefits (Wedding and New baby bonus, Inhouse day care)