Contract Exchange Analyst with Dutch and English language

The CX Analyst is responsible for the end-to-end contractor recruitment cycle according to and in line with client requirements, liaising with hiring managers and acting as the point of contact for all issues arising from the client, agencies & all new vacancies.

• Maintaining close relationship with clients and agencies in order to understand the requirements & to provide on-boarding solutions
• Validate and approve submitted requisitions
• Validate requisition supplier distribution tiering options and override these when necessary - on a case by case basis.
• Create, validate and approve new work orders in the client ordering tool IQ Navigator. Manage and complete extensions/terminations of contractors in the relevant manner
• Manage “targeted work order” contractor requisitions in accordance with GU category management strategy; liaising with Contractor Exchange Lead or GU Category Manager
• Perform supplier management activities ensuring that the client benefits from continuous improvement of respective agreements. Resolve performance issues associated with supplier agreements
• Ensure effective customer and supplier relationships and act as initial escalation point for issue resolution. Conduct IQNavigator training (online) for suppliers or internal users.
• Support the Contractor Exchange Lead with general organisational activities as requested
• Provide high quality procurement service ensuring that contractual obligations and SLA are met for tasks in scope of this role; report on activities, opportunities and results within the category
• Ensure all requests are processed on a daily basis, liaising with the Contractor Exchange Helpdesk where appropriate, ensuring issues are resolved and communicated in the agreed manner
• Identify process improvements, potential cost savings and initiatives supporting these efforts, document and share them with line manager for approval, then complete relevant actions/project

• Advanced/Fluent written and spoken Dutch language (C1 level)
• Minimum Upper-intermediate English language (B2 level)
• Good organisational skills
• Experience in procurement or HR terms and conditions is a plus
• Computer literacy (eg. Word, Excel, PowerPoint)
• Ability to work comfortably with all levels of the organisation
• Strong written and oral communication skills
• Strong relationship management skills and a proactive customer-focused approach with enthusiasm to create change
• Ability to work in a fast-paced team environment
• Team player
• Self starter, demonstrating initiative and confidence
• Flexibility
• Problem-solving/analytical skills

Salary
Accenture offers a competitive compensation package. As required by the Slovak law we hereby state, that the monthly minimum base gross pay starts from 1300 €.

Recognition:
• Guaranteed Paid overtime or overtime vacation
• Language bonus for Dutch language up to 250 EUR (after trial period)
• Cafeteria – Budget for benefits based on your choice
• Transparent bonus structure
• Refer-a-Friend – get a bonus in the employee referral program
Loyalty:
• Flex-work, Home Office
• Option to participate on projects abroad
• Loyalty present
Future:
• Wide range of leading-edge trainings (including various language
course)
• Teambuilding activities
• Regular performance management and evaluation process
• Ongoing career guidance and mentoring
Family & Health:
• Multisport card which grants an access to hundreds of different gyms, studios and swimming pools
• Three self-recovery days without doctor‘s note
• Sick leave compensation
• Family oriented benefits (Wedding and New baby bonus, Inhouse day care)