Procurement Operations Agent with Dutch language

Place of work
Bratislava
Contract type
full-time

what will
you do

The Procurement Operations Agent will be responsible to manage on daily basis the purchasing requests in scope for the Tactical Buy Team and triage the workload according to standard procedures and by following the client procurement and purchasing policies.

Operational Roles’ Duties and Responsibilities
The Procurement Operations Agent will manage the purchasing requests and triage them appropriately according to established procedures and client procurement policies within set turn-around-time and quality, report or escalate issues or delays (when required) that cannot be resolved in line with defined procedures.
Manage Purchase requisitions and perform quality check/triage process:
o Manage purchase requisitions quality check (i.e. completeness, accuracy, compliance) according to defined procedures and policies
o Record compliance performance and perform reconciliations with requestors if applicable/when required
o Update purchase requisition when required
o Manage PO exception process, guiding non-compliant end-users / vendors in correct process and taking action to resolve open issues, escalating as needed
o Purchase requisitions and status of progress tracking and reporting support
o Support Senior Buyer with low/medium complexity purchases

Manage proactivity and professional relationship:
o Demonstrate and use professional knowledge of the client procedures to fulfill client requests with minimal support required
o Develop professional relationship with client users through the extend to be able to support demand generation
o Proactively initiate follow-up via call or email and regularly provide an update to the users about tactical buy status of progress and estimated resolution timeline
o Regularly update the status of progress of work in progress requests in the tracking/reporting tool
o Escalate on time issues which can’t be resolved independently to direct manager
o Fulfill administrative tasks when required by the direct manager

Client Communication:
o Provide timely, accurate and relevant information to client
o Attain to professional and efficient communication towards client users and stakeholders
o Ensure the continuous improvement of response time to users/vendors and stakeholders
o Have full scale knowledge to be able recommend the most appropriate solution for the client

Deliver quality service to client:
o Improve client satisfaction measured through client satisfaction survey
o Continuously increase client satisfaction by improvement of performance
o Identify the best service solutions in order to increase the client satisfaction


Other responsibilities:
o Support reporting requirements
o Recommend updates to procedures and user’s guide to supervisor
o Recommend process improvements/optimization opportunities where applicable/feasible
o Escalate issues and seeks advise when faced with non-standard issues
o Able to recognize and act on non-standard situations and adapt work to business goals
o Share knowledge and experience with others and with new joiners as well
o Develop working relationships, professionalism and facilitate a positive working environment
o Support new joiners training program if required
o Follow HR policies and procedures such as: vacation policy, dress code policy, working time, code of conduct etc.
o Take ownerships and responsibility for daily tasks and execute daily work to completion
o Internal/External Audit support for own work

what we
expect

• Very good written and spoken English and Dutch language
• Strong Team player with great social skills, interacting freely between internal team and client functions
• Strong communication skills
• Strong interpersonal skills
• Ability to work under pressure
• Knowledge of MS Office programs
• Bachelors/University Degree preferably with a demonstrable track record of commercial international experience in buying goods/commodities
• Procurement and analytical background with 2-3 years’ experience in procurement area and 1-2 years as a buyer in a middle sized or large organization


Working Dimension:
• Working hours: 8:30 am – 5:30 pm

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ID: 3360176   Dátum zverejnenia: 12.4.2018