Client Support Agent with French and English language

• Handle all incoming calls and emails from the client business and suppliers of Procurement system nature
• To be the prime contact for clients’ enquiries
• To be ready to answer to the client’s or supplier´s requirements in the professional manner by demonstrating and using of professional knowledge
• To create and maintain partnerships between customer service and external as well as internal customers in order to keep stable customer base
• Proactively initiate follow-up calls
• Solve problems largely by precedent with referral to detailed instructions/procedures
• To ensure the continuous improvement of response time to complaints and queries
• To have full scale knowledge and to be able to recommend the most appropriate solution for the customer and answer clients’ questions regarding our services
• Provide timely, accurate and relevant service related information in order for them to be delighted
• Ensure the continuous improvement of business outcomes utilizing best practices available and innovative environment

• Upper-intermediate/Advanced written and spoken French and English language
• Good communication skills
• Proven ability to work on own initiative
• Innovative thinking to deliver and improve Client service
• Ability to build and maintain relationships with key clients, team members and colleagues