Client Support Agent with French and English language
What will be your responsibility:
• Handle all incoming calls and emails from the client business and suppliers of Procurement system nature
• To be the prime contact for clients’ enquiries
• To be ready to answer to the client’s or supplier´s requirements in the professional manner by demonstrating and using of professional knowledge
• To create and maintain partnerships between customer service and external as well as internal customers in order to keep stable customer base
• Proactively initiate follow-up calls
• Solve problems largely by precedent with referral to detailed instructions/procedures
• To ensure the continuous improvement of response time to complaints and queries
• To have full scale knowledge and to be able to recommend the most appropriate solution for the customer and answer clients’ questions regarding our services
• Provide timely, accurate and relevant service related information in order for them to be delighted
• Ensure the continuous improvement of business outcomes utilizing best practices available and innovative environment
What we are looking for:
• Upper-intermediate/Advanced written and spoken French and English language
• Good communication skills
• Proven ability to work on own initiative
• Innovative thinking to deliver and improve Client service
• Ability to build and maintain relationships with key clients, team members and colleagues
Place of Work:
Type of Employment:
Employment start date:
Have you found yourself in the profile?
Do you have the right qualification? Do you like working in a team? You have a great opportunity to join Services part of Accenture and become part of the global leader.
Brief description of the company
Who are we?
Accenture is one of the most respected brands in the business world. We are a global leader in Management Consulting, Systems Integration, Software Development and Management and Business Processes Outsourcing. Our clients include the world's largest companies and we advise them what to do to obtain higher revenues, lower costs and to have more satisfied customers.
Become part of our Outsourcing Services. Our aim is not only to ensure the operation of key business functions, but also constantly seek opportunities to improve them and thus help our clients achieve better results in comparison with their competitors.
Do you like working in a team? Would you like to have large and prestigious companies as your client, including 94 Fortune Global 100? Would you like to have the possibility of long-term professional development and career advancement based on your performance review? Right now you have a great opportunity to become part of the global unit.
What will you get?
Friendly young team
Subsidized meal vouchers
Special package of banking products
Recommend-a-Friend - get a bonus in the employee referral program
Wedding and new baby bonus
Paid overtime or overtime vacation
Three self-recovery days without doctor's note
Sick leave compensation
Diners club - private credit cards
Please send us your CV in English or register online on our web site. After receiving your CV we will review it and respond to you in the period between 7 to 21 days. In case you are going to be rejected, we will keep your CV in our database for possible contact in the future. If you are matching the requirements of this position, we will invite you for a personal interview. Please send your CV via Reply button below. If you are interested to know more, please visit www.accenture.sk.
We are grateful to all candidates that are willing to work for our company, but we will contact only those who fit our requirements.