Service Delivery Manager (permanent home office possible)

If you are experienced Service Delivery Manager who is able to communicate in German and English and you are looking for new challenge in your career we invite you to join our team.

• Responsible for abiding by the Service Requirements and the KPIs/SLA
• End-to-end delivery of the project: from project initiation, through project execution until successful closure of the project
• Draft regular status reports about KPIs/SLA fulfilment
• Propose, discuss, and implement measures for service and resource optimisation
• Accountable for all divergence regarding the expected quality
• Management of project schedule, resources and quality
• Management of resources across different location
• Cooperate with all relevant stakeholders: client, client team, internal quality department, potential contractors and any other stakeholders
• Present on a regular basis the activity reports and the Service improvement plan to the customer
• Generate, lead and communicate metrics to key stakeholders, including those that are not well versed in agile practices (e.g. Velocity, Burndown, Burnup, EAC, Earned Value, etc.)
• Understand and promote the benefits of DevOps approaches and tooling such as continuous integration, continuous delivery, test automation, code quality analysis, etc.
• Manage risks and issues and serve as escalation point for the project
• Act as a point of escalations
• Provide regular status reporting to internal senior management and towards client/client team
• Effectively leading technical professionals
• Ensuring execution of quality deliverables within established schedules
• Collaborating with client and/or client team to improve processes, results and understand client expectation
• Analyze and develop estimates for new features or requirements together with the technical team
• Participate in pre-sales opportunities
• Motivate the team and serve as team builder of the team

• 2-6 years of proven experience in leading of IT projects and in service delivery management
• Outstanding written and verbal communication skills
• Proven leadership ability with interpersonal skills and team building skills
• Nominal experience within an IT Service Management role developing IT processes, information flow, associated reports, and applications for defined service domain
• Familiar with risk management
• Practical experience engaging with DevOps teams, tooling and practices
• Practical experience in an Azure Cloud Managed Services business
• Fundamental knowledge of Networking and Hosting technologies and solutions
• Fundamental knowledge of big data concepts (storage, pipelines and utilization of data)
• Proven track record in successful project execution
• Experience in Team Building and Team Management
• Analytical and Problem solving skills
• Strong customer orientation skills
• German language is a great advantage - nice to have
• Fluent English
• Recommended Certifications
PMP, PM² or Prince2 certified
Agile Scrum certified
ITIL certified (ITIL V3 or later)
Any cloud foundation certification

Salary
2 400 - 3 700 EUR/monthAccenture offers a competitive compensation package. As required by the Slovak law we state, that the legal monthly minimum gross base pay starting from 2400 € to 3700€ depending on your professional and personal qualifications in the required areas.

Recognition:
• Guaranteed paid overtime or overtime vacation
• German language bonus up to 400€ monthly/gross depending on language proficiency and level of seniority
• Flexible Benefit System - budget to be spent on services of your choice
• Competitive bonus structure
• Refer-a-Friend – get a bonus in the employee referral program
• Loyalty rewards
Flexibility:
• Flexible working arrangements (time & place of work)
Future:
• Wide range of trainings and expert lectures
• Regular performance review and career growth possibilities
• Ongoing career guidance and mentoring (Global Mentoring Program, Lean In)
• Employee share purchase plan
Family & Health:
• 3 extra days off
• Sick leave salary compensation (up to 100%)
• Home-office equipment
• Family oriented benefits (Wedding, Parental and Baby days-off and bonuses)
• Employee assistance services (professional psychological, financial and legal help)
• Multisport card