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  1. Všetky aktuálne pozície spoločnosti Accenture

Opportunity for students - Support Agent with German language

What will be your responsibility:
Accenture Technology is the place for someone looking for a challenging career and access to the kind of training, expertise and development tools that only a large company can offer. Our international reach also means you could have the opportunity to be part of a truly global organization of smart, technically-minded people and work with dynamic clients in countries all over the world. As an Agent – candidate, you don’t need to know everything but we want you to have the motivation and drive to learn.

Support the customers by analyzing technical issues including problems in application functionalities and participate in investigation and resolution of problems.

Upon completion of wide range of trainings your work will be:
• Handle all incoming helpdesk calls from the Client business, being the prime contact for customer enquiries. Use Support Works for call management providing users with estimated resolution timescales and escalate issues that cannot be resolved in line with defined procedures.
• To answer incoming calls in the required time
• Distribution and management of incidents to other support level groups
• Resolution of simple and medium IT incidents
• Providing IT services, user training and support to end users
What we are looking for:
• Student at the University
• Advanced in German and English language
• Willingness to learn new, market demanded (and valued) technologies and products
• Interest to self – development
• Understanding of MS Office skills (Excel, Word, PowerPoint)
• Willingness to understand customer requirements and translate them into a technical reality that is extendable and maintainable
• Excellent communication, interpersonal and troubleshooting skills
• Very good problem solving skills
• Ability to work effectively in a team environment
Place of Work:
Bratislava
Type of Employment:
part-time
Have you found yourself in the profile?
Do you have the right qualification? Do you like working in a team? You have a great opportunity to join Technology Solutions part of Accenture and become part of the global leader.
Brief description of the company
Who are we?
  • Accenture is a leading management consulting, technology services and outsourcing company
  • We help our clients, including 94 of the Fortune Global 100, become more successful in everything they do – from strategic planning to day-to-day operations
  • We are one of Universum’s “World’s Top 50 Most Attractive Employers”
  • We are worldwide # 1 in Systems Integration Services according to IDC
  • We are a global leader in SAP Implementation Services according to Forrester
  • We are recognized by Ethisphere Institute as one of the „World‘s Most Ethical Companies“
  • You will become part of our Accenture Technology Solutions workforce, which employs serious technology enthusiasts who focus on application development, systems administration work and software maintenance providing practical programming and technology implementation for business
What will you get?
  • Interesting and exciting work
  • Big and prestigious companies, including 94 of Fortune Global 100, as your clients
  • Smart colleagues and informal culture
  • Motivating salary and benefit package
  • Various and highly valued practical experiences
  • Wide range of leading-edge trainings (we offer around 80 percent more training hours than our competitors)
  • Unique company culture based on respect to individual and formed by code of ethics
  • Regular promotion process based on a transparent assessment of your performance
  • Career counselor who will guide you to develop and direct you professional career
  • Opportunity to help the community via various volunteering activities or get support for your non-profit projects via our annual Employee Grant Program
  • Lot of fun at various social and sporting events
Interested?
Please send us your CV in English or register online on our web site. After receiving your CV we will review it and respond to you in the period between 7 to 21 days. In case you are going to be rejected, we will keep your CV in our database for possible contact in the future. If you are matching the requirements of this position, we will invite you for a personal interview. Please send your CV via Reply button below. If you are interested to know more, please visit www.accenture.sk.


Please apply:
Pozri si naše video a zisti čo Accenture robí a akú kariéru ponúkame kandidátom
ID: 3222409   Dátum zverejnenia: 23.10.2017