Application Management Specialist 2nd 3rd Level - Košice

• Monitoring and remote administration of ServiceNow applications
• Incident management, error analysis, and troubleshooting of reported incidents, including causal analysis and documentation with workaround solutions or forwarding to 3rd-level entities within client organizations and other service providers as required
• Processing of customer requests and implementation of user-level service requirements
• Ensuring adherence to service-level agreements
• Communication with users and customer representation via telephone, email, Skype, and chat
• Support for ServiceNow projects
• Maintaining, updating, and extending customer support documentation

• Professional training or comparable degree in an IT-related field
• High level of proficiency in English and intermediate level of German
• Excellent technical abilities and a proven capacity to understand complex IT situations and relate them appropriately to target audiences
• Basic knowledge of JavaScript, HTML, SQL, and XML
• Good understanding and ideally some experience with the fundamentals of IT service management processes (ITIL)
• Customer-oriented and responsible conduct, dependability, and a desire to work with clients
• Availability for on-call duties
• Outstanding ServiceNow training by our highly qualified consultants
• Working hours between 8 and 18 o’clock, future shift work possible
• Intensive onboarding with experienced application management specialists as mentors
• An agile project environment and good career prospects in a rapidly growing business
• An international team who enjoy their work