Support Agent with German language

Place of work
Bratislava
Contract type
full-time

what will
you do

Accenture Technology is the place for someone looking for a challenging career and access to the kind of training, expertise and development tools that only a large company can offer. Our international reach also means you could have the opportunity to be part of a truly global organization of smart, technically-minded people and work with dynamic clients in countries all over the world. As an Agent – candidate, you don’t need to know everything but we want you to have the motivation and drive to learn.

Support the customers by analyzing technical issues including problems in application functionalities and participate in investigation and resolution of problems.

Upon completion of wide range of trainings your work will be:
• Handle all incoming helpdesk calls from the Client business, being the prime contact for customer enquiries. Use Support Works for call management providing users with estimated resolution timescales and escalate issues that cannot be resolved in line with defined procedures.
• To answer incoming calls in the required time
• Distribution and management of incidents to other support level groups
• Resolution of simple and medium IT incidents
• Providing IT services, user training and support to end users

what we
expect

• University Graduate
• Advanced in German and English language
• Willingness to learn new, market demanded (and valued) technologies and products
• Interest to self – development
• Understanding of MS Office skills (Excel, Word, PowerPoint)
• Willingness to understand customer requirements and translate them into a technical reality that is extendable and maintainable
• Excellent communication, interpersonal and troubleshooting skills
• Very good problem solving skills
• Ability to work effectively in a team environment

INTERESTED?

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ID: 3209529   Dátum zverejnenia: 9.10.2017