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BPO Project Manager
Accace Management s.r.o.
Place of work
Remote work
Contract type
full-time
Start date
ASAP
Wage (gross)
2 500 EUR/monthThe final amount will depend on skills and previous experience of the candidate.
Information about the position
Responsibilities
Are you business oriented person ready to showcase your skills internationally? Do you have some knowledge of payroll and accounting processes and the abilities to handle complex technical projects? We might have a spot just for you.
In Accace, one of the fastest growing consultancy and outsourcing companies in our region, we are currently looking for a new BPO Project Manager.
The perfect candidate for the position of BPO Project Manager is someone active, organized, with great communication skills and pro-client approach. Good strategic thinking and decision-making skills are also highly desirable. Previous experience in managing IT projects is a great advantage.
The perk of this job position is the opportunity to work on international projects in a great team either from any of our offices or remotely.
Have we caught your attention? Read on!
Your RESPONSIBILITIES would be:
PROJECT MANAGEMENT:
- Leading and participation in various types of projects:
• Implementation and delivery of complex solutions for Accace clients including technology and integration elements
• Global management of cross country projects / programs
• Implementation of new client services
• Implementation of new services for existing clients
• Complex ad hoc tasks after implementation, which require Project Management Approach
• analyzing the project scope and/or client requests, processing the requirements, solving the related problems,
• support to internal or clients teams during implementation of new solutions in close co-operation with IT teams,
• coordination of implementation team and local consultants,
• communication with the clients and also with the internal users, processing their requirements to customize processes and systems to their needs,
• client relationship
ACCOUNT MANAGEMENT:
- Account management of clients in BAU - Business as usual
• Change Management
• Maintain the service quality and look for opportunities for services extension and continuous improvement
• Single point of contact and escalation point
• Service Management Review
• Billing – preparation and revision of invoice inputs and potential clarification with clients
• Client relationship
In Accace, one of the fastest growing consultancy and outsourcing companies in our region, we are currently looking for a new BPO Project Manager.
The perfect candidate for the position of BPO Project Manager is someone active, organized, with great communication skills and pro-client approach. Good strategic thinking and decision-making skills are also highly desirable. Previous experience in managing IT projects is a great advantage.
The perk of this job position is the opportunity to work on international projects in a great team either from any of our offices or remotely.
Have we caught your attention? Read on!
Your RESPONSIBILITIES would be:
PROJECT MANAGEMENT:
- Leading and participation in various types of projects:
• Implementation and delivery of complex solutions for Accace clients including technology and integration elements
• Global management of cross country projects / programs
• Implementation of new client services
• Implementation of new services for existing clients
• Complex ad hoc tasks after implementation, which require Project Management Approach
• analyzing the project scope and/or client requests, processing the requirements, solving the related problems,
• support to internal or clients teams during implementation of new solutions in close co-operation with IT teams,
• coordination of implementation team and local consultants,
• communication with the clients and also with the internal users, processing their requirements to customize processes and systems to their needs,
• client relationship
ACCOUNT MANAGEMENT:
- Account management of clients in BAU - Business as usual
• Change Management
• Maintain the service quality and look for opportunities for services extension and continuous improvement
• Single point of contact and escalation point
• Service Management Review
• Billing – preparation and revision of invoice inputs and potential clarification with clients
• Client relationship
Benefits
Development
- Work on interesting projects for international company
- New challenges and opportunities for career growth
- Various trainings for improvement of professional and soft skills
- Language training during working hours
Appreciation, Events and Culture
- Motivational bonus system
- Remuneration for the recommendation of a new colleague/client
- Yearly THE ACES company awards
- Teambuilding activities and company celebrations
- Rich CSR program and volunteer activities within the work
Healthy Lifestyle
- Healthy weeks
- Massages at the workplace during working hours
- MultiSport cards partially paid by the employer
- Participation in the public sport events
Flexibility and Work-Life Balance
- Home office
- Flexible working hours
- Inspirational workshops connected to lifestyle topics and personal development
- Events for children
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Educational Specialization
Payroll or accounting is an advantage
Language skills
English - Advanced (C1)
Other knowledge
Microsoft Office 365 - Advanced
Microsoft Project - Basic
Microsoft Project - Basic
Experience in the position/sector
Project Management, Account Management, Management of clients requests
Number of years of experience
3
Personality requirements and skills
We are looking for an active person with the ability to think strategically, interested in working on international projects within international team focused on expansion and marketing. Since you will communicate with a wide range of people, both externally and internally, great communication (written and verbally) as well as presentation skills are a must. Moreover, negotiation, attention to detail, project and organizational skills and pro-client approach are expected too. If you have the ability to motivate yourself, set your own goals, have the confidence to start things from the scratch and you are not afraid of making your own decisions, you are the right match for us. Ability to speak any other foreign language than English is an advantage.
Company description
Brief description of the company
Accace is a proactive consultancy and outsourcing partner who bridges the gap between needs and solutions. Combining smart and streamlined technology with a holistic approach, we provide an all-round care to clients and consider their matters as ours. With over 800 experts and more than 2 000 customers, we have vast experience with facilitating the smooth operation and growth of small to large-scale, global businesses.
Accace operates internationally as Accace Circle, a co-created business community of like-minded BPO providers and advisors who deliver outstanding services with elevated customer experience and erase the borders of service delivery. Covering over 50 jurisdictions with nearly 2,500 professionals, we support more than 15,000 customers, mostly mid-size and international Fortune 500 companies from various sectors, and process at least 200,000 pay slips globally.
Apply for a job
ID: 4464397
Dátum zverejnenia: 25.4.2023
2023-04-25
lokalita: Remote work Pozícia: Account Manager, Business Intelligence Specialist, Key Account Manager, Project Manager Spoločnosť: Accace Management s.r.o.
Základná zložka mzdy (brutto): 2 500 EUR/month