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SOLUTION FOR YOUR CAREER
Customer Care Representative - LVL 2
Place of work
Žriedlová 13, Old Town, Košice, Slovakia (Job with occasional home office)
Žriedlová 13, Old Town, Košice, Slovakia (Job with occasional home office)
Contract type
full-time
full-time
Start date
ASAP
ASAP
Wage (gross)
From 1 400 EUR/monthFinal salary agreement depends on candidate's skill-set and knowledge.
From 1 400 EUR/monthFinal salary agreement depends on candidate's skill-set and knowledge.
Information about the position
Job description, responsibilities and duties
Hi guys! Are you taking on a new challenge within your practice?
An exciting step and were here to guide you through it. We’ll help make your career shift as smooth as possible.
If you are keen to work in stimulating and friendly environment with countless opportunities for growth and plenty of freedom to make a real impact, the ABB Solutions Slovakia might be a right place for you.
If yes, we have a great opportunity for you!
Work of Customer Care Team
Tech stack requirements
Additionally, for this position you have to be accustomed to fast-paced environment, Out of the box thinker, a good problem solver, a team player and take ownership of topics assigned.
An exciting step and were here to guide you through it. We’ll help make your career shift as smooth as possible.
If you are keen to work in stimulating and friendly environment with countless opportunities for growth and plenty of freedom to make a real impact, the ABB Solutions Slovakia might be a right place for you.
If yes, we have a great opportunity for you!
Work of Customer Care Team
- As a Customer Service Representative LVL 2, in our company, I am a part of Customer support team, and I am responsible for supporting the implementation and maintenance of our platform services for our customers in the United States.
- I am supporting the team on a technical level, onboarding of new customer accounts, providing troubleshooting guidance to customers via email, planned Microsoft Teams calls and chat, to assist our clients to fully utilize our platform.
- Another responsibility is to aid with customer questions and concerns regarding functionalities and features of our services.
- I am also actively participating in customer meetings, prepare agenda for periodic meetings with customers and / or team and preparing meeting notes.
- Daily I’m analyzing customer tickets on a technical level, closely cooperating with our in-house development teams on resolving complex issues, implementing new features, and maintaining high level of platform functionality.
- I will be expected to inform customers about platform updates, training junior members of the team, preparing workflow documentation, helping US based LVL1 Customer Care team and conduct regular monitoring of our ABB Solutions platform services.
- We are obliged to comply with HIPAA, keeping clients protected health information (PHI) safe. Our goal is to follow ISO 27001, the leading international standard focused on information security.
- Besides our core hours (from 9:00 to 15:00) I have the afterhours monitoring shifts (1 – 2 times per week / 16:00-19:00) with extra bonus involved.
Tech stack requirements
- To excel in this role, you'll need a previous working experience, ideally from an international company on customer service position. Proficiency in using MS Office package is necessary ( MS Excel, Word, PowerPoint, Outlook, Teams etc).
- You need to speak English on advance C1 level and be able to interact in written or verbal form with customers and colleagues from US, during the implementation and problem determination process.
- Knowledge of the Project Management best practices is advantageous.
- Knowledge of PowerBi and MySQL is advantageous.
- Experience with ticketing tool (JIRA, HubSpot, Zendesk…) is an advantage.
- Experience with AWS Dashboards is an advantage.
Additionally, for this position you have to be accustomed to fast-paced environment, Out of the box thinker, a good problem solver, a team player and take ownership of topics assigned.
Employee perks, benefits
- My company supports me in improving my qualifications and knowledge through various voluntary courses and conferences.
- I’m working mostly remotely, with regular OFFICE DAYS ( 2 office days / week ) in our Košice office, where I get to meet my colleagues, enjoy great coffee and drinks, chill in our relax room and, after office hours, I meet my co- workers and enjoy our teambuilding.
- We are a leading American company, but we don’t have to work US working hours.
- My colleagues can usually reach me within our regular core hours - between 9 AM and 3 PM, with afternoon monitoring shifts between 4PM – 7PM.
- We are working in flexible working time mode and I’m able to manage my working time. And most importantly, my overtimes are automatically compensated on a monthly basis!
- I have a freedom to choose between Windows / Mac.
Requirements for the employee
Candidates with education suit the position
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Advanced (C1) and Slovak - Advanced (C1)
Other knowledge
Microsoft Excel - Advanced
Microsoft Word - Basic
Microsoft Outlook - Advanced
Microsoft PowerPoint - Skillful
Microsoft Teams - Skillful
Project management - Beginner
Jira or HubSpot or Zendesk - Basic
PowerBi and MySQL - Basic
AWS Dashboards - Basic
Microsoft Word - Basic
Microsoft Outlook - Advanced
Microsoft PowerPoint - Skillful
Microsoft Teams - Skillful
Project management - Beginner
Jira or HubSpot or Zendesk - Basic
PowerBi and MySQL - Basic
AWS Dashboards - Basic
Number of years of experience
2
Personality requirements and skills
- We don’t really care about the educational degree and academic background.
- What matters most is your passion for personal development, problem-solving skills, communication skills, advanced level of English language and ability to collaborate effectively with the colleagues and with customers and clients.
Advertiser
Brief description of the company
We are a tech company operating in the medical sector, mainly focused on the Vision industry. Our product has been active on the market for over 10 years and is used by over 1,500 practices across the United States.
Our platform provides patient insurance benefits details to doctors covering all major insurance providers in the US.
Why is this important? A large portion of vision practices in the United States is focused on Eyeglass sales in addition to optometric services. At the same time, it is common for employers to provide vision insurance as part of their employee benefits. This usually covers a purchase of one set of eyeglasses per year.
Since patients are usually not aware of all the details related to their vision benefits, it is more so important for doctors to have an easy-to-access and centralized place to get them for all major insurance providers.
Even though providing insurance information is our core functionality, there is much more our platform has to offer to optometry practices. We can integrate with their practice management systems to automate our workflows, provide prefilled patient forms, help setting up insurance plans, and best of all, carry out messaging campaigns focused on patients with unused insurance benefits.
ABB Optical Group in the United State is a leading provider of optical products, services and business solutions in the eye care industry. ABB operates through three business pillars: ABB Contact Lens, ABB Labs and ABB Business Solutions. ABB is focused on the future of eye care professionals, helping them succeed by making practices more efficient and assisting providers to effectively navigate market changes. Visit abboptical.com for more information.
Our platform provides patient insurance benefits details to doctors covering all major insurance providers in the US.
Why is this important? A large portion of vision practices in the United States is focused on Eyeglass sales in addition to optometric services. At the same time, it is common for employers to provide vision insurance as part of their employee benefits. This usually covers a purchase of one set of eyeglasses per year.
Since patients are usually not aware of all the details related to their vision benefits, it is more so important for doctors to have an easy-to-access and centralized place to get them for all major insurance providers.
Even though providing insurance information is our core functionality, there is much more our platform has to offer to optometry practices. We can integrate with their practice management systems to automate our workflows, provide prefilled patient forms, help setting up insurance plans, and best of all, carry out messaging campaigns focused on patients with unused insurance benefits.
ABB Optical Group in the United State is a leading provider of optical products, services and business solutions in the eye care industry. ABB operates through three business pillars: ABB Contact Lens, ABB Labs and ABB Business Solutions. ABB is focused on the future of eye care professionals, helping them succeed by making practices more efficient and assisting providers to effectively navigate market changes. Visit abboptical.com for more information.
Number of employees
100-149 employees
Contact
ID: 4411284
Dátum zverejnenia: 11.4.2024
2024-04-11
lokalita: Košice Pozícia: Customer Support Specialist Spoločnosť: ABB Solutions Slovakia, s. r. o.
Základná zložka mzdy (brutto): 1 400 EUR/month