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Customer Partner
4RCargo s.r.o.
Bratislava, Slovakia (Job with occasional home office)
full-time
1 900 EUR/month
Information about the position
Job description, responsibilities and duties
As a Customer Partner you will be the face of 4RCargo and serve as a crucial link in providing excellent service to our clients, streamlining communication, quoting, and operations, whilst driving efficiency across the organisation. You will be joining a team of passionate and industry-leading professionals, dedicated to raising the bar of logistics solution providers in Europe.
Key Responsibilities
Client Communication
Monitor incoming communications from customer during business hours.
Communicate with other CPs and share incoming communications based on resource availability.
Prepare and share offer communications with clients.
Follow-up required shipment offers with clients.
Share Track & Trace information with clients.
Leverage all opportunities to cross-sell and up-sell where possible.
Quoting
Research and source optimal routings for shipments.
Optimise cost, price and contribution by shipment.
Negotiate shipments with clients.
Operations
Own booking process for secured quotes from start to finish.
Rebooking of shipments if required.
Ordering and management of RFS capacity.
Ensure completion of shipment documentation.
Undertake Track & Trace for all shipments utilising information available.
Communication with GHA:
Prepare and send booking list.
Overall support where required.
Communication with Airline:
Sending required pre-alerts.
Disruption management.
Verifying handling capability.
Billing
Airline Billing:
Data capture in airline system.
Error checking.
Cross checking bookings against flight manifest.
Raising CASS Invoices if required.
Pre-billing checks.
Post-billing corrections.
4RCargo Billing:
Support 4RCargo billing process where required.
CRM & Reporting
Record 100% of requests, quotes and customer interactions in CRM system.
Record any commercial engagements in CRM system.
Daily work with CRM.
Liaison with Sales
Receive direction regarding offers to clients.
Share regular updates regarding quotes and offers.
Attend required company meetings (infrequently requirement to attend outside of office hours).
Commercial Engagement
Proactively seek cross-sell and up-sell opportunities.
Monitor bookings.
Manage pre-bookings & regular bookings.
Comprehensive client awareness:
Understanding client priorities.
Understanding regular business.
Monitor and record market trends.
Attend customer meetings to support sales activity where required (infrequently requirement to attend outside of office hours).
Employee perks, benefits
Multisport Card
Participation in 4RCargo bonus scheme.
Employer pension contribution.
Allowance for personal development & training/language courses.
Information about the selection process
4RCargo is an equal opportunities employer. We are committed to equal employment opportunities regardless of age, gender, sexual orientation, religion, nationality, ethnicity, disability, medical history or any other protected characteristic. We promote and encourage diversity and inclusivity within our organisation.
Requirements for the employee
Minimum education required
Language skills
Experience in the position/sector
Number of years of experience
The position is suitable for a fresh graduate
Personality requirements and skills
Essential
Proficiency in English and Slovak is required.
Experience working for GSSA or with airlines.
Familiarity with Microsoft Office (Outlook, Excel, Word).
Excellent communication skills · Strong time management
Ability to work in a fast-paced environment
Flexibility to develop alongside the Customer Partner role within 4RCargo.
Open for infrequent travel (<5%) for training and meetings within Europe.
Desirable
Proficiency in Chinese or Vietnamese is highly desirable.
Previous experience in the logistics industry.
Awareness of aviation industry trends and developments.
Ambitious to grow career in a young and rapidly developing organization.