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Senior Office 365 Level 2 Support Analyst
Zurich Insurance Company Ltd, organizačná zložka
Place of work
Bratislava I, Bratislava-Old Town
Bratislava I, Bratislava-Old Town
Contract type
full-time
full-time
Wage (gross)
2 000 EUR/monthFinal salary offer depends on your experience and requirements.
2 000 EUR/monthFinal salary offer depends on your experience and requirements.
Information about the position
Job description, responsibilities and duties
Office 365 Senior Product Support Analyst
Become a part of newly forming team located in Bratislava, providing a world-class customer service experience to Zurich’s internal end users!
We are looking for professional to join our regional Zurich support team you will address ‘break-fix’ incidents, execute end user service requests and provide end user support for ‘how do I’ queries.
Your role
As Office 365 Senior Product Support Analyst, your main responsibilities will involve:
• Work as part of a regional Zurich team providing Level 2 support for the O365 Products around the world
• Deliver the required service in line with all documented service levels and other quality measures
• Accurately document all work performed through Zurich’s Service Now ticketing system including details and outcomes
• Apply ITIL fundamentals to all relevant processes including Incident and Change Management
• Actively provides Office 365 product and technical advice; leads and contributes to the shaping of technical standards and guidelines
• Develop, foster and maintain highly effective customer interactions
• Be a subject matter expert in an Office 365 sub-set of Products
• Engage with key stakeholders to eliminate service failings and offer up solutions to improve the customer experience
Become a part of newly forming team located in Bratislava, providing a world-class customer service experience to Zurich’s internal end users!
We are looking for professional to join our regional Zurich support team you will address ‘break-fix’ incidents, execute end user service requests and provide end user support for ‘how do I’ queries.
Your role
As Office 365 Senior Product Support Analyst, your main responsibilities will involve:
• Work as part of a regional Zurich team providing Level 2 support for the O365 Products around the world
• Deliver the required service in line with all documented service levels and other quality measures
• Accurately document all work performed through Zurich’s Service Now ticketing system including details and outcomes
• Apply ITIL fundamentals to all relevant processes including Incident and Change Management
• Actively provides Office 365 product and technical advice; leads and contributes to the shaping of technical standards and guidelines
• Develop, foster and maintain highly effective customer interactions
• Be a subject matter expert in an Office 365 sub-set of Products
• Engage with key stakeholders to eliminate service failings and offer up solutions to improve the customer experience
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
University education (Master's degree)
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
As Office 365 Senior Product Support Analyst, your skills and experience will ideally include:
• 3-5 years of experience working with O365 Products including 1-2 years in an end user support capacity.
• Technical knowledge and understanding of Office 365 Products including Teams, Exchange, Sharepoint and Onedrive
• Working knowledge of other O365 Products
• Good understanding of Active Directory and Azure Cloud
• ITIL foundational and related Microsoft products certifications are advantage
• Experience of working with ServiceNow or similar service management platform
• Working knowledge of Powershell scripting
• Strong problem-solving skills
• Team player
• Strong customer service focus
• Very good command of English
• Additional language (Portugese/Spanish for Americas and German or other major European language for EMEA region) is advantage
• 3-5 years of experience working with O365 Products including 1-2 years in an end user support capacity.
• Technical knowledge and understanding of Office 365 Products including Teams, Exchange, Sharepoint and Onedrive
• Working knowledge of other O365 Products
• Good understanding of Active Directory and Azure Cloud
• ITIL foundational and related Microsoft products certifications are advantage
• Experience of working with ServiceNow or similar service management platform
• Working knowledge of Powershell scripting
• Strong problem-solving skills
• Team player
• Strong customer service focus
• Very good command of English
• Additional language (Portugese/Spanish for Americas and German or other major European language for EMEA region) is advantage
Advertiser
Brief description of the company
Zurich Insurance Company Ltd is a leading multi-line insurer that serves its customers in global and local markets. With about 55,000 employees, it provides a wide range of property and casualty, and life insurance products and services in more than 215 countries and territories. Zurich’s customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations. Zurich Bratislava is a Slovakia-based Competence Center for highly specialized services in the areas of Life and non-life actuarial, risk management, business intelligence, IT application development and service management as well as insurance network. An international workforce of close to 300 colleagues is supporting Zurich’s Corporate Center and Business Units around the globe.
Number of employees
250-499 employees
ID: 4077024
Megjelentetés dátuma: 7.5.2021
2021-05-07
Régió: Bratislava Pozíció: IT/Technical Support Specialist Cég: Zurich Insurance Company Ltd, organizačná zložka
Az állásajánlat egy külső forrásból származik vagy egy másik portálról vettük át.
Alapbér (bruttó): 2 000 EUR/month