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Senior Support Engineer
Eleveo a.s., organizačná zložka Slovensko
Place of work
Košice
Košice
Contract type
full-time
full-time
Start date
ASAP
ASAP
Wage (gross)
From 1 800 EUR/month
From 1 800 EUR/month
Information about the position
Job description, responsibilities and duties
WHAT WILL YOU DO
One of the main goals is to provide excellent service support to existing customers and business partners. Our Support Engineers are delivering day-to-day substantial front-end for customers via email and/or phone to answer questions, collect information and resolve issues, reported by the customers. Thus number of our customers is rapidly growing, we are looking for Support Engineer to join our team.
Today's contact centers are more complex & expensive to run than ever before. Eleveo simplifies contact center operations and management, providing critical insights faster, enabling our customers to optimize forecasting, operational excellence & agent engagement.
One of the main goals is to provide excellent service support to existing customers and business partners. Our Support Engineers are delivering day-to-day substantial front-end for customers via email and/or phone to answer questions, collect information and resolve issues, reported by the customers. Thus number of our customers is rapidly growing, we are looking for Support Engineer to join our team.
Today's contact centers are more complex & expensive to run than ever before. Eleveo simplifies contact center operations and management, providing critical insights faster, enabling our customers to optimize forecasting, operational excellence & agent engagement.
Employee perks, benefits
● The option to use cutting edge technology
● Dynamic working hours
● Personal development in a booming industry
● Attractive salary plus bonuses based on achieved results
● Working in a young ambitious team in a professional firm which is aggressively expanding.
● Dynamic working hours
● Personal development in a booming industry
● Attractive salary plus bonuses based on achieved results
● Working in a young ambitious team in a professional firm which is aggressively expanding.
Information about the selection process
Please note, only selected candidates will be contacted.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Educational Specialization
IT
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
The candidate shall be able to work as part of the ZOOM Support team and we expect:
● 3 years of experience in Unix/Linux system administration
● Understanding of IP networks
● Knowledge of SQL syntax, PostgreSQL or Oracle database
● Good communication skills
● Fluent in English, Czech is a big plus
● Willingness to constantly learn new things
We appreciate:
● Knowledge of CISCO IP telephony
● Understanding SIP
● Overall knowledge of IPCC/Genesys contact center platforms
● Experience in PostgreSQL/Oracle administration
● 3 years of experience in Unix/Linux system administration
● Understanding of IP networks
● Knowledge of SQL syntax, PostgreSQL or Oracle database
● Good communication skills
● Fluent in English, Czech is a big plus
● Willingness to constantly learn new things
We appreciate:
● Knowledge of CISCO IP telephony
● Understanding SIP
● Overall knowledge of IPCC/Genesys contact center platforms
● Experience in PostgreSQL/Oracle administration
Advertiser
Brief description of the company
Eleveo is a software company developing products which support everyday operation of a wide range of contact centers, including financial institutions, telecommunication providers or emergency services. The main focus of the company is software for recording, reconstruction and archivization of calls, as well as later analysis and evaluation of recordings. The primary goal of the Kosice development center is development of a native cloud platform.
More information can be found at: https://joineleveo.com/about-eleveo/
More information can be found at: https://joineleveo.com/about-eleveo/
Contact
ID: 4011169
Megjelentetés dátuma: 10.8.2021
2021-08-10
Régió: Košice Pozíció: IT/Technical Support Specialist Cég: Eleveo a.s., organizačná zložka Slovensko
Alapbér (bruttó): 1 800 EUR/month