Customer Service Associate

Tesco is committed to celebrating diversity and everyone is welcome at Tesco. As a Disability Confident Employer, we're committed to providing a fully inclusive and accessible recruitment process, allowing candidates the opportunity to thrive and inform us of any reasonable adjustments they may require.
In our stores, distribution centers and head office we have 74 % of female, 26% of males, 6% of colleagues with disability and 61% of colleagues who have caring responsibilities.
We have representatives of more than 40 different nationalities from 5 different continents working in our stores, DCs and offices. You will identify 7 different nations represented in our Leadership Team.
Tesco outh to be an attractive employer for everyone regardless of their age, gender, religion or nationality.

More information can be found at: https://kariera.tesco.sk/en/

Received awards:

• Najzamestnávateľ 2023 – 2nd place in the Trade and services category
• Via Bona Slovakia 2020 - winner in the category Responsible large company, award for the Public Prize
• Najdôveryhodnejšia značka 2023 – awards in the category E-grocery stores, Non-bank consumer loans, Food sellers, Private brands
• Roma Spirit 2022 – winner in the category Company and employer

Roles and responsibilities:
• Role modelling the Tesco values and leading by example in what I do and how I behave
• Understanding the part I play in delivering our key metrics and performance measures
• Delivering my role, and all relevant KPIs, consistently and to agreed quality and reliable service standards
• Ensuring all contacts are answered efficiently and resolved as detailed in the operating processes
• Delivering a great customer and colleague service experience
• Taking ownership of the issue, and using my knowledge and behavioural skills to engage, understand, action and deliver with confidence
• Escalating contacts efficiently, where required, to minimise impact on customers
• Working collaboratively with colleagues within the team, across the wider business and our partners
• Spotting opportunities to improve process for the business
• Identify what is getting in the way and be a catalyst for improvement by highlighting the issues

• Competitive salary
• Tesco discount from day 1
• Full equipment to support you working from home
• Relocation package
• Home office and flexible working hours
• CAREER GROWTHis not just a cliché - we operate in 4 markets as one Central European business, so there are many opportunities for growth and development
• We are just getting started, so you can be part of this journey from the beginning.
• We are aGREAT TEAM and we are not fond of any formalities here