Senior Process Excellence Lead

Are you self-motivated, energetic and enthusiastic about improving the way people work? Can you bring processes to life and are you keen on making an impact on a global level?

If yes, then we have an exciting opportunity for you to join our Process Excellence team.
In this global role the main responsibility is managing the end-to-end core value chain process of one or multiple allocated lines of business across all locations in scope, plus additional selected global processes.

You will drive process excellence through continuous improvement by working and partnering with the business to identify improvement areas and structuring, planning and leading cross-functional end to end projects from start to completion that deal with operational efficiency, process improvement, technology, growth and compliance that ultimately contribute towards our strategic business targets.

You will be working very closely with the Business Process Owner, the Global Line of
Business Head and build a cross functional network to streamline, harmonize and continuously improve our global processes. This requires in-depth knowledge of processes and systems we use in different locations to identify good standard methodologies and recommend and implement new streamlined and optimized processes and/or systems.

We believe in team work and are looking for someone that integrates well as you will engage with a broad network of experts and actively exchange knowledge, collaborate on, own or support associated initiatives and combined work towards the goal of optimized, fit for purpose and standardized processes.

This includes defining business requirements, collaborating with IT counterparts for system improvement opportunities, contributing to and leading initiative teams, implementation planning, summarizing and reporting out to senior management by preparing presentations and communications, leading implementations to completion whilst keeping track of critical initiative logs. Change management and process adherence are critical concerns to ensure that designed processes come to life in the business and you will be critical to ensuring that this is in place.

Main activities
1. Process Excellence:
• Lead global end to end process standardisation and improvement, reviewing, documenting and where possible aligning best practice globally
• Drive continuous improvement and ensure scalability of processes to support efficient business growth
• Elicit and analyse process related business requirements and areas for improvement
• Analyse, define and document business processes. Complete “as is" and “to be" process flow descriptions and diagrams using enterprise architecture frameworks and tools
• Document global improved standards and local deviations. Work with regions and locations to ensure new standards are understood and followed
• Drive decisions by analysing data and providing insights
• Structure and deliver creative solutions whilst remaining practical, collaborating closely with other Process Excellence Leads and functional leaders
• Ensure appropriate control and quality frameworks are in place for the effectiveness of a process
• Global point of contact for process related topics of the assigned Lines of Businesses and global processes

2. Change implementation
• Ensure our operational model is fit for purpose to support the client offering throughout the geographies and lines of businesses
• Work with relevant stakeholders to ensure that processes are understood and adhered to
• Build-up and execution of global and regional change management and communication plans
• Build a culture of process adherence through tracking and monitoring activities and acting on the results
• Active communication with all involved partners across regions
• Ensure process adherence by planning and executing on reinforcement activities
• Active member of the Process Excellence Community to exchange best practices, grow process excellence capabilities and ensure regional alignment

This job offer is suitable for people who have been impacted by the invasion of Ukraine

We are an equal opportunity employer, and we value diversity at our company. Our aim is to live visible and invisible diversity – diversity of age, race, ethnicity, nationality, gender, gender identity, sexual orientation, religious beliefs, physical abilities, personalities and experiences – at all levels and in all functions and regions. We also collaborate in a flexible working environment, providing you with a compelling degree of autonomy to decide how, when and where to carry out your tasks.

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