Data Warehouse Service Manager (focus on US clients)

After a few successful years ramping up your database and SQL skills, do you feel ready for your next carrier step in our agile setting at the forefront of our cloud data warehouses?

We are looking for an engaging, curious, and reliable colleague to join our team. Here at Swiss Re we take care of the Service Operations for data-centric applications like Data Analytics Systems, Data Warehouses and Master Data Management. There is not one day like any other. Constant learning about technologies and adapting to new situations are something we have highly on our schedule. Is this for you? We want to get to know you!

Your Main Activities

You will supervise and coordinate received cloud services, ensuring information quality, accuracy, and in-time availability. Manage and resolve technical service deviations and coordinate availability with all business partners involved. This Job requires you to improve and automate, striving for efficiency. Join us and be the DevOps partner for our agile developers and squads, coordinating and managing release deployments.

1. Delivery of operations services:
• Act as DevOps partner influencing development to improve functionality
• Analyse and resolve service deviations in SQL environment (Oracle and Azure) and within our tooling
• Building the operations monitoring and reporting using tools like Palantier or Power Tools
• Lead the change pipeline upgrading services, following and supporting agile principles

2. Endorsing continuous improvements:
• On-boarding new cloud-provided services as MS Azure, Azure Data Factory or Stargate
• Strive for service automation where possible – find solution or technology for better speed and performance without manual effort
• Communication of relevant information to partners
• Supply testing activities from an engineering point of view

About the Team

You will work within an international, dynamic and diverse IT team where everyone is encouraged to deliver values and develop skills. We are looking for you to help us coordinate activities on the US market for our customers and support a small group of developers there.

Since the role is focused on the US market, we need you to help us covering our presence in the Americas time zone (16-24h CET working time). Working on a US shift in our team means more flexibility and time for you to improve your skills and get to know new technology, since the workload is completely manageable.

*We are required by law to disclose basic wage component (minimum salary) for the advertised positions. We carefully consider your professional competencies, qualifications and experience in our compensation package and/or when offering you other positions. Our compensation philosophy is to pay fairly, also considering market situation and the value employees may bring to Swiss Re.

We are an equal opportunity employer, and we value diversity at our company. Our aim is to live visible and invisible diversity – diversity of age, race, ethnicity, nationality, gender, gender identity, sexual orientation, religious beliefs, physical abilities, personalities and experiences – at all levels and in all functions and regions. We also collaborate in a flexible working environment, providing you with a compelling degree of autonomy to decide how, when and where to carry out your tasks.

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