Data Scientist

Your main duties will be:
- Support the building of sophisticated analytics solutions that allow us to analyse and measure multichannel customer journeys end-to-end by leveraging data from different sources (e.g. ticket data, web data), detect anomalies, predict volumes and satisfaction levels
- Create compelling data visualisation to speed up understanding of complex information
- Deliver complex ad-hoc analyses (e.g. on customer base, behaviour or service quality)
- Provide input for presentations to senior stakeholders with regards to Customer Insights and Service Performance
- Help team and Partners to understand and interpret data to derive actions or take decisions
- Further develop capabilities to analyse unstructured data (text mining, semantics/sentiment analysis, NLP)
- Be an active member of Swiss Re's analytics community

About the Team

Customer Experience and Digital Delivery (CEDD) is mandated to shape and improve Customer Experience, and drive the Digital Transformation within Group Operations, and Group Functions across divisions, services, and touchpoints – beyond traditional silos. In addition, the unit delivers managed Customer Care services on behalf of Group Operations Divisions through multiple channels, and acts as a single point of contact for customers through ContactOne (central Portal and Service Desk) for all Group Operations services.

You will part of Customer Experience & Analytics team. This is a dynamic team on the exciting journey to build up and act as a centre of expertise to design and manage Customer Experience across Group Operations. We generate customer insights to help our Partners to identify customer needs and reflect these by appropriate solution design and improvement measures that enhance our internal clients' satisfaction. The team plays also an active role in building and shaping customer communities and ensure smooth customer communications via various channels (push and pull).

While most of your peers and many of your key stakeholders are based in Zurich (Switzerland), the team is composed of an international workforce based in different locations and serving a global customer basis.

*We are required by law to disclose basic wage component (minimum salary) for the advertised positions. We carefully consider your professional competencies, qualifications and experience in our compensation package and/or when offering you other positions. Our compensation philosophy is to pay fairly, also considering market situation and the value employees may bring to Swiss Re.

We are an equal opportunity employer, and we value diversity at our company. Our aim is to live visible and invisible diversity – diversity of age, race, ethnicity, nationality, gender, gender identity, sexual orientation, religious beliefs, physical abilities, personalities and experiences – at all levels and in all functions and regions. We also collaborate in a flexible working environment, providing you with a compelling degree of autonomy to decide how, when and where to carry out your tasks.

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