Support for Claims Examiner

• Examine claims documents received
• Establish claims files in legacy system
• Examine documents to determine any required adjustments
• Review client inquiries regarding open billing invoices, research statements from ceding companies and brokers
• Ensure timely and accurate processing of claim documents, including claim payments and claims setup, sending of acknowledgement letters, and other non-core claims processes
• Identify potential claims to be escalated and refer to appropriate personnel
• Remain abreast of company and industry changes as well as changes in internal processes and procedures
• Provide operational support as needed to various business lines.
• Communicate with customers via phone and written correspondence to obtain specific claim information
• Work with the Accounting team to book corrections and assure ledger accuracy
• Perform other position related tasks as instructed by Supervisor