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Megértését köszönjük.
Mutasd a hasonló álláshirdetéseket
Megértését köszönjük.
Mutasd a hasonló álláshirdetéseket
Customer Success Manager
SpecPage AG
Place of work
Ružinovská, Bratislava
Ružinovská, Bratislava
Contract type
full-time
full-time
Start date
asap
asap
Wage (gross)
1 500 EUR/monthstarting with 1.500 EUR, based on experience
1 500 EUR/monthstarting with 1.500 EUR, based on experience
Information about the position
Job description, responsibilities and duties
Job description, responsibilities and duties
• Customer Onboarding: New support customer onboarding and transition from project delivery to support.
• Establish clear retention goals and process milestones for the client and employees to work toward
• Review customer complaints and concerns and seek to improve all aspects of the customer experience with SpecPage
• Support or response to any alerts, red flags, poor health and account escalation. It can also be directly from a customer reaching out for some issue or any critical or overdue customer support ticket
• Assist customers as needed with setting up and navigating programs or software associated with SpecPage products or services ( ticket handling, online help, version change log, road map,…)
• Periodic health checks according mutual set ABC priorities
• Experience work in seek to promote the value of the product and upsell services and products and promoting value through customer experience
• Setup sales orders, CR’s and overlook backlog, delivery, invoicing and overdue payments
• Assist in creating training courses and educational materials for other members of the department
• Promote an energetic fan base for products and locate ambassadors to share the product's benefit and value
• Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs
• Optimize existing processes within the company and actively enhance all Customer Success initiatives
• Customer Onboarding: New support customer onboarding and transition from project delivery to support.
• Establish clear retention goals and process milestones for the client and employees to work toward
• Review customer complaints and concerns and seek to improve all aspects of the customer experience with SpecPage
• Support or response to any alerts, red flags, poor health and account escalation. It can also be directly from a customer reaching out for some issue or any critical or overdue customer support ticket
• Assist customers as needed with setting up and navigating programs or software associated with SpecPage products or services ( ticket handling, online help, version change log, road map,…)
• Periodic health checks according mutual set ABC priorities
• Experience work in seek to promote the value of the product and upsell services and products and promoting value through customer experience
• Setup sales orders, CR’s and overlook backlog, delivery, invoicing and overdue payments
• Assist in creating training courses and educational materials for other members of the department
• Promote an energetic fan base for products and locate ambassadors to share the product's benefit and value
• Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs
• Optimize existing processes within the company and actively enhance all Customer Success initiatives
Employee perks, benefits
Flexible working time, home office
Language courses
International environment
Language courses
International environment
Information about the selection process
Send your CV in English
Requirements for the employee
Candidates with education suit the position
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
University education (Bachelor's degree)
University education (Master's degree)
Language skills
English - Advanced (C1)
Personality requirements and skills
• Great communication/People Skills.
• Ability to manage your own time and tasks (Multi-tasking Ability)
• Ability to thrive in a dynamic, fast-moving environment
• Relationship (trust) Building
• Stress endurance skills.
• Understanding your Client's Business & Needs.
• Adaptability.
• Empathy.
• Experience with customer support / account management at least 2 years
• Ability to manage your own time and tasks (Multi-tasking Ability)
• Ability to thrive in a dynamic, fast-moving environment
• Relationship (trust) Building
• Stress endurance skills.
• Understanding your Client's Business & Needs.
• Adaptability.
• Empathy.
• Experience with customer support / account management at least 2 years
Advertiser
Brief description of the company
• Based in Jacksonville, Florida, Revalize was formed in 2021 through the merger of five software companies - each with extensive experience in providing software solutions for manufacturing enterprises and each specialized in their own sector.
• Customers approach us to help them optimize revenue operations through design applications, engineering simulations, product selection, CPQ, PIM, visualization, and data analytics.
• We serve over 20 000 customers across the globe.
• Since its foundation, the company has grown and currently includes 17 global brands, making Revalize one of the global leaders in the software solutions sector for the manufacturing industry.
• One of these 17 companies is SpecPage, for which we are looking for new colleagues.
• SpecPage provides services to customers mainly from the food and beverage industry.
• We are looking for a person who can identify with our values. #Humility, #Integrity, #Grit, #ResultOrientation, #WinningAttitude, #DriveToExcellence
• Take advantage of the opportunity to work for customers such as Bahlsen, Dr. Oetker, Granini, Hipp, Kraft, Manner, Mondelez, Nestlé, Lindt, L’Oréal, Subway, Teekanne and many others.
• Customers approach us to help them optimize revenue operations through design applications, engineering simulations, product selection, CPQ, PIM, visualization, and data analytics.
• We serve over 20 000 customers across the globe.
• Since its foundation, the company has grown and currently includes 17 global brands, making Revalize one of the global leaders in the software solutions sector for the manufacturing industry.
• One of these 17 companies is SpecPage, for which we are looking for new colleagues.
• SpecPage provides services to customers mainly from the food and beverage industry.
• We are looking for a person who can identify with our values. #Humility, #Integrity, #Grit, #ResultOrientation, #WinningAttitude, #DriveToExcellence
• Take advantage of the opportunity to work for customers such as Bahlsen, Dr. Oetker, Granini, Hipp, Kraft, Manner, Mondelez, Nestlé, Lindt, L’Oréal, Subway, Teekanne and many others.
Number of employees
50-99 employees
ID: 4031923
Megjelentetés dátuma: 30.4.2021
2021-04-30
Régió: Bratislava Pozíció: Customer Support Specialist, Key Account Manager Cég: SpecPage AG
Alapbér (bruttó): 1 500 EUR/month