Voice&Video Specialist/Developer

System specialist is responsible for specialized technical project and service orders in IPT and contact center area.

JOB DESCRIPTION:

• Installation, configuration and designing of contact center and IPT solutions
• Diagnosing and fixing HW, SW voice network problems
• Making a detailed protocol analysis, making solutions for contact centers
• Providing a qualified trainings for customers with detail description and explanation of technologies
• Technical customer support  and consultations by phone, e-mail
• Ongoing VoIP products market research
• Creation of project documentation including security projects, and testing new products. 

REQUIREMENTS:

• At least 2 years of practical IT experience is an advantage
• English is a MUST
• Experiences with Cisco, Avaya, Asterisk solution implementation
• Knowledge of multi-channel contact centers is an advantage
• Knowledge of IPT solution is an advantage
• Knowledge of network technologies (on CCNA or CCNA Voice certification level)
• Experience with Windows Server and Linux OS in an advantage
• Experience with C #, .NET, JavaScript, HTML5, MS SQL is an advantage
• Excellent communication and presentation skills, strong customer orientation
• Analytical and creative thinking, multi-tasking, proactive problem solving

WHAT WE OFFER:

• To work for modern IT company, which adhere philosophy of family company
• Language courses
• Benefit program, with possibility to personalize it according to your preferences
• Contribution to life insurance and pension
• Technical certifications