Senior Network Support Engineer

The Senior Network Support engineer is responsible for the client’s network environment and 3rd level support.

Job description:

• From a technical perspective to work with TCP/IP, Security, LAN, WAN – devices and technologies
• Provide technical consultancy and support
• Manage and implement NW changes which are triggered by incident handling or execute NW normal, standard and routine changes (LAN, WAN and Security)
• Implement standard service requests from customers
• Handle Problem tickets after network outage is fixed and root cause of the issue needs to be found to avoid reappearance
• Ensure Processes are followed according to standard
• Check that tools and documentation are up to date
• Provide guidance for lesser levels of support

 
Requirements:

• Advanced English
• Computer skills: LAN/WAN/Security administration on advanced level
• Min. 1 year IT experience
• Good technical knowledge of IP Networks (LAN, WAN, Security, Internet, IP Management)
• CCNA or CCNP certification is desirable, knowledge is necessary
• Experience in network support
• Technical knowledge of network tools
• Excellent assertive communication skills
• Global customer mindset, flexibility and teamwork oriented

What we offer:

• To work for modern Slovak company, who adhere philosophy of family company
• To work for modern and flexible company with open and friendly atmosphere
• Experience the atmosphere of global support in huge scale with in outsourcing division for DXC technology
• Ability to work from home 6 times a month
• Opportunities for career growth – 90% of middle and top managerial team
• Events for you and your relatives as well loyalty program with many other rewards support in life situations (long-time sickness, children birth, etc.) and during your adaptation (temporary accommodation, internal tutor)
• Broad benefit scheme you can adjust to the own needs including: healthcare during the whole year, language education with the possibility for international certification or e-shop, full of interesting and useful stuff (mobile phones, sport clothes, …)