Customer Service Representative

Slovak/Czech Speaking Customer Service Representative

Your Tasks:
• Communicate with existing customers in order to solve their technical, formal and administrative issues
• Give information about the product to existing customers via phone, chat and e-mails
• Transfer more difficult inquiries to higher level if necessary
• Chore of gaining information about what customers expect/want from the client and e.g. identifying customer satisfaction
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
• Proactively propose improvements and feedback in processes and ways of working to Team Management / Operations Manager
• Inform the management of any scope changes, or new support needs arisen.

We are looking for full-time employees meeting the following requirements:
• Fluent command of both spoken and written Slovak/ Czech
• Very good command of English
• Excellent communication skills
• Good numerical and verbal reasoning skills
• Adequate technical skills
• Excellent MS Office Professional skills

SITEL Bulgaria offers you:
• Competitive remuneration scheme including monthly performance bonus
• Relocation and Social packages including: additional healthcare insurance; gift vouchers; ice-cream during summer time and fruits during winter; social team activities;
• Variety of discounts in leading brands for Sitel employees
• To join a young and dynamic team in multinational environment
• PEOPLE FIRST BOARD membership and initiatives – charity activities, team buildings, sport events, internal competitions.
• Opportunities for long-term professional career
• Entitlement to company internal training and development accordingly global standards
• Friendly and accessible office location
• Opportunity for flexible working hours

If you are interested, we will be glad to receive your application.