(GDC) SAP Technical IT Application Manager

Job description, responsibilities and duties

 As technical SAP IT-Application-Manager you will be part of a global Technical Support Team with focus on SAP Service Operations, ensuring that all mission critical SAP systems will be in best possible shape, running with best performance & highest availability, and are in full compliance with Quality and Information Security regulations.

Being the key contact for the Service Owner and his proxy, the functional IT-Application Manager, you will not only ensure that the technical system documentation is comprehensive and up-to-date, but also own the responsibility for major incident related business continuity management, coordinating restoration of service activities.

Your role will include coordination of & intense collaboration with external Service Providers, who are responsible for DC hosting / operation and for functional Application Management. In this context, you are acting as a Service Manager for SAP service operations.

With detailed in-depth knowledge of SAP platform technology and standards, you will be the technical subject matter expert, supporting, consulting and guiding team members & project teams with respect to technical topics. In case of technically driven upgrade projects, you will be taking over the role of a technical lead.

Task and Responsibilities:
• Assuring best in-class service operations in close collaboration with service providers (int/ext)
• Day-to-day technical Service Management
• Operational accountability to ensure best performance and operational stability of our SAP landscapes, while keeping them in full compliance with Information Security regulations
• Primary contact for Functional IT App Mgr's for any operational and general technical driven topics
• Supporting & managing escalations of critical incidents (with root-cause in technical area)
• Ensuring that technical system documentation is up to date
• Ensuring that adequate Information / Cyber Security protection measures & concepts are in place
• Guarantee that Information Security health checks get conducted, security get identified and appropriate mitigation measures will get taken
• Handling of Information Security related Exception Requests
• Maintenance of technical records in central CMDB and related IT-tools & applications
• Ensuring proper communication of downtimes related to technical changes
• Close collaboration with technical solution design & system architecture team
• Ownership for implementation of technical changes, e.g. SAP kernel, HANA version changes
• Handling of Change Requests, acting as Change Manager, in process & in tools
• Approval of Emergency Changes as proxy to the Service / System Owner
• Representing team in projects, ensuring 360-degree coverage of all technical aspects
• Acting as primary technical contact in case of IT audits, ITGC monitoring
• Supporting reporting and controlling, e.g. SLA’s, Licensing compliance, CERT reporting
• Ensuring that Siemens standards will be followed
• Identify processing & performance optimization opportunities, driving implementation
• Identify automation opportunities and drive implementation
• Support with operational Incident & related Problem Management, in case Service Providers could not resolve issues, acting as 3^rd level Support


Required Education, Experience and Knowledge/Skills:
Education:
• University degree in engineering / computer science or similar
Experience:
• At least 5 to 8 years of experience in SAP Basis area
• Excellent SAP Netweaver skills, solid SAP HANA expertise
• In-depth knowledge of SAP related security concepts
• Proven experience in dealing with major incident / escalation and continuity management
• Must be able to demonstrate sound functional understanding of the SAP technical framework

General Technical Skills:
• Must be proficient with concepts of SAP architecture
• Solid skills in the following areas

• Operating System skills (Unix/Linux)
• Network Skills (TCP/IP, VPN, NAT, DNS, Firewalling, Protocols and Ports)
• standard encryption methods (PKI, SSL, SNC)

• Scripting capabilities (Bash, SAP HANA SQL) would be beneficial
• At least basic knowledge of ITIL framework
• Must be able to demonstrate solid in-depth expertise in technical SAP Basis area
(system architecture / technical solution design)
• Must be able to demonstrate experience in technical Service Management

Non-Technical Skills:
• Must be able to communicate and work effectively in a multi-cultural environment. Must possess the ability to collaborate remotely with the functional teams in Germany and the USA.
German Language skills would be very helpful, but are not mandatory.
• Must be a self-starter, capable of working with very little supervision
• Must be capable of taking initiative, with a firm understanding of the final goal to be achieved
• Must not only be an excellent team player, but also show willingness to take over the lead
• Very good understanding of Service Management, especially dealing with external service providers

Required education, skills and personality requirements

Required education
University education (Bachelor's degree)

We offer

• Adjustable standing desk as a standard
• MSDN license for each developer with prepaid access to AZURE
• Free access to PLURALSIGHT – the WBT platform
• Team building program - 2 days adventure offsite meeting for all employees every year, Christmas party, extra budget for team building events
• Participation on world famous IT conferences like Microsoft IGNITE for best employees
• Wide project portfolio in healthcare domain and job rotation within company (Cybersecurity, Artificial Intelligence, Healthcare IT services, …)
• Training and development program (business and product trainings, e-learning, language courses, soft skills trainings,…)
• Health program (contracted wellness providers, sport centers, salary reimbursement in case of illness)
• Retention program (work anniversary, life anniversary, additional pension plan, employee loans)
• Family care program (subsidy for newborns, maternity leave, kindergardens, summer camps)