Team Leader of Service Desk Team

Bratislava

• Leading the team of Client Service Desk support team of 6+ people with minimal supervision
• Responsible for incidents and client requests handling
• Responsible for escalations, internal and external communication related to Incidents and Client requests
• Solution oriented, understands clients' requirements, ensures response times within agreed Service Level Agreement requirements
• Provides daily work review, evaluate performance and define operational processes within the team
• Team organization with ability to handle multiple tasks simultaneously, performs work that is varied and may be somewhat difficult in character
• Coordinates daily team tasks, escalates problems and solution delivery
• Monitor and effectively managing to established KPI’s. Implement solutions for continuous process improvements.
• Provides and organizes trainings, coaching and performance assessment to team members

• Contribution to pension plan
• Health care - Private medical center
• Life and Accident Insurance
• 25 full paid sick leave days per year ( 5 sick days)
• Meal vouchers – fully covered by the company
• Multisport card
• Long term career development
• Hard & Soft skills trainings
and others . .

We thank all applicants for their interest in working for SIA Slovakia . We are very glad to receive CVs of all candidates that can possibly become our future colleagues. After receiving your application, we will carefully evaluate it. Please note that due to time limitations we will contact only prospective candidates that meet our expectation best.

Thank you very much for your interest.